A different way to healthcare in Cincinnati

Start with the care you need

SakeOf is a healthcare membership designed to make care easier to organize and healthcare costs easier to work through. Instead of beginning with a maze of payment rules, start with the immediate need: a common illness, an ongoing health question, counseling, a prescription, or an in-person visit. Then use the SakeOf options that are selected, active, and appropriate to that need.

Your route can combine direct services for everyday care with your choice of local providers when an in-person visit or other service is needed. If a bill becomes difficult to understand, Full Service advocacy can help verify the bill, review fair pricing, and support negotiation. The calculator and Savings Guide can help you explore membership options and how the model works.

Use everyday-care options when they fit

When Zero Copay Telemedicine is selected and active, it can provide a convenient starting point for an appropriate virtual visit. For ongoing care, Virtual Primary Care is a separate option: it includes access to a dedicated physician relationship, ongoing virtual follow-up, an annual virtual wellness visit, and chronic-care or medication-management support when clinically appropriate. It requires the specified bundled features to remain active.

Rx and Prescription Benefits may be useful when prescriptions are part of your care plan. The feature’s services and any related program terms depend on it being selected and active. Ask whether a medication is included in the applicable benefit before relying on it; a medication’s cost may remain separate.

Mental Health and Counseling, when selected and active, includes unlimited on-demand telephone counseling at no additional cost for the included access, with 24/7 access to master’s-level professionals. Up to three face-to-face counseling consultations per incident may be arranged when available through the program. If a concern calls for more care, counseling can help connect a member with appropriate plans or local community resources. For an immediate emergency, contact emergency services rather than using a routine membership care path.

Connect virtual care with Cincinnati in-person care

Virtual care is not the right setting for every need. If a clinician recommends a physical examination, lab work, imaging, a specialist, or hospital care, you can choose a provider and confirm the needed service directly. These services may create separate expenses, so ask the provider about the expected charges and ask the applicable SakeOf contact what documentation or advance steps may be useful.

For a local primary-care starting point, the Cincinnati Health Department lists six City of Cincinnati Primary Care community health centers and gives 513-357-7320 for appointment information. Call to ask which center offers the service you need and whether an appointment is available. The department also lists dental services and contacts, but routine dental care follows different SakeOf terms than community-funded medical events.

Hamilton County Public Health’s clinical-services clinic is at 5050 Section Avenue, Cincinnati, OH 45212; the county lists STI/HIV testing and treatment, tuberculosis services, and support for eligible families through the Children with Medical Handicaps program. Call 513-946-7610 to confirm current services, arrangements, and any fees. For hospital care, UC Health and TriHealth list Cincinnati locations; confirm the specific service, appointment availability, and expected charges with the facility.

Ask for help when a bill needs attention

If a bill seems confusing or unusually high, keep the itemized bill and contact SakeOf about Full Service advocacy. Support can include bill verification, fair-price review, and negotiation support. An itemized bill should show service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request records or other documents for review.

Submit complete documents within six months of the service date. If you receive a balance bill, denial, or payment demand, submit it within 10 days of receiving it. For planned higher-cost care, contact SakeOf in advance when reasonably possible. These steps help prepare the information needed for review; they do not determine the outcome of an individual request.

Understand support for larger eligible events

For a larger eligible medical event, the member experience can include Full Service advocacy and voluntary community funding, subject to program rules and the event’s eligibility. Members are responsible for the applicable member commitment and for keeping their membership current, funding required asks, and providing requested documentation. Check the Program Guide and contact SakeOf about the specific planned service or bill.

When care is scheduled, ask the provider for an estimate and confirm what services, providers, and charges it includes. For example, an estimate for a procedure may not settle separate costs for imaging, lab work, an outside specialist, or follow-up care. Keeping estimates and itemized bills together can make it easier to ask focused questions and share complete information with SakeOf.

Choose other options around your needs

Members can consider additional options when they fit their care plans. Maternity Care, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment each have separate monthly price adjustments and apply only when selected, active, eligible, and otherwise subject to program rules.

Dental and Vision Discounts are another optional feature. A member pays participating providers directly at the applicable discounted rate; discounts vary and are not guaranteed at every provider. Routine dental and vision services are not community sharing of routine bills under the stated program terms. Ask the provider about its current rate and confirm which services the feature applies to before scheduling.

Take a practical next step

• For a common, appropriate virtual-care need: check whether Zero Copay Telemedicine is active.
• For continuing primary-care support: review Virtual Primary Care’s bundled requirements, or call Cincinnati Health Department Primary Care at 513-357-7320 to ask about local appointments.
• For a local clinic service: call the clinic first to confirm the service, access, and fees.
• For a planned larger expense or a confusing bill: contact SakeOf early, gather estimates or itemized bills, and use Full Service support as applicable.
• To compare your next move: use the calculator, read the Savings Guide, search for a provider, or ask Jordan about membership options.