Your trust matters. Your information does too.

1Information We Collect

We may collect the following types of information:

• Personal details such as name, address, email, phone number, date of birth, and gender.
• Membership information such as enrollment forms, health-related details you provide, and communications with us.
• Health information needed to determine eligibility, coordinate medical cost sharing, arrange payments to providers, or offer health-related programs.
• Technical information such as IP address, browser type, and usage data when you use our website or online member portal.

2How We Use Your Information

We use your information for purposes such as:

• Treatment – Coordinating with providers and facilities involved in your care.
• Payment – Processing and arranging medical cost sharing, verifying services, and pre-authorizing eligible needs under our guidelines.
• Operations – Membership services, quality review, audits, compliance, and improving our programs.
• Member communications – Sending important account updates, health program information, and cost-sharing details.
• Optional programs – Informing you about relevant health-related services, tools, or benefits that may help you.

3When We Share Your Information

• With providers, facilities, and other health plans to coordinate your care and process eligible medical costs.
• With trusted business partners who help us deliver our services, such as payment processors, claims administrators, or technology providers, subject to privacy safeguards.
• With family members or people you designate, if needed for your care or payment and you authorize it.
• As required by law for public health, legal proceedings, law enforcement, national security, or other legally permitted purposes.
• In emergencies or disaster relief situations where limited information is needed to help locate or assist you.

4Your Choices & Rights

• Request a copy of your personal health information we maintain.
• Ask us to correct or update information you believe is inaccurate.
• Request a list (“accounting”) of certain disclosures we have made.
• Ask us to restrict certain uses or disclosures, where legally possible.
• Choose how we communicate with you, for example by mail, email, or phone.
• Opt out of marketing emails or texts at any time by following the unsubscribe instructions or replying “STOP” to SMS messages.

Some service-related emails, like cost-sharing updates or account notices, are required for membership and cannot be opted out of.

5How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

6SMS and Electronic Communications

If you provide a mobile number, you may receive SMS messages related to your membership. Message and data rates may apply. You can opt out of marketing messages at any time by replying “STOP.”

7Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email, through your member portal, or by posting an updated version on our website.

8Contact Us

If you have questions, wish to exercise your privacy rights, or want to file a complaint, please contact us: