A different way to healthcare in Steubenville

Start with care that fits the moment

SakeOf is a healthcare membership built around practical access, member advocacy, fair-price review, and voluntary community funding for eligible medical expenses. Instead of making every care decision begin with a billing or network question, members can first consider what kind of help they need, then choose an appropriate care path and use available membership services.

Your options depend on your membership program and which features are selected and active. For a common, non-emergency illness or symptom that is appropriate for a virtual visit, Zero Copay Telemedicine offers 24/7 phone or video access at $0 per eligible consultation while active. Clinical appropriateness, provider availability, technology, state law, and prescribing rules apply. A telemedicine recommendation for labs, imaging, a procedure, specialty care, or an in-person follow-up does not include those services by itself.

Use everyday-care options for common needs

If a prescription may help, the Rx and Prescription Benefits feature can be part of your everyday-care plan when selected and active. The telemedicine clinician may prescribe when clinically appropriate and legally permitted; the prescription cost follows the active Rx program. Check the applicable program details for the medication and pharmacy before relying on a particular price or benefit.

For emotional support, the Mental Health and Counseling feature provides unlimited on-demand telephone counseling through the current service partner at no cost for included counseling access. It is available 24/7 to members and eligible enrolled dependents when the required Rx and Prescription Benefits and Zero Copay Telemedicine features remain active. Up to three face-to-face counseling consultations per incident may be available when arranged through the program.

For ongoing primary-care needs, use the SakeOf provider search and membership information to identify an appropriate option, then confirm current availability and terms directly. Virtual Primary Care may be an option to explore if offered in your membership details. Do not assume a service, appointment, prescription, lab, or in-person follow-up is included unless the active program terms say so.

Choose local in-person care when you need it

Steubenville has hospital access at two Trinity Health System campuses. The East Campus at 380 Summit Avenue lists services including diagnostic, rehabilitation, behavioral medicine, and mammography services. The West Campus at 4000 Johnson Road is described as an acute-care facility with 24-hour emergency care and listed inpatient, dialysis, endoscopy, and diagnostic services. Confirm the service, location, current hours, appointment access, participation, and expected charges directly before arranging non-emergency care.

For an emergency, call 911 or seek emergency care; telemedicine and routine membership workflows are not an emergency response. For non-emergency needs, check whether the care calls for a clinic visit, a specialist, imaging, a lab, or hospital services. Those may be separate care and billing decisions, even if a virtual clinician recommends them.

The Ohio Valley Health Center describes its mission as serving medically uninsured and underinsured people regardless of ability to pay. Contact the clinic directly about eligibility, services, intake, and any charges. The Jefferson County General Health District’s main office is at 500 Market Street, 6th Floor, in Steubenville. The district lists countywide nursing, community-health, immunization, clinical and reproductive services, and WIC; its county service area does not mean every service is offered at the Steubenville office. Ask about the right location, appointments, current fees, and payment methods before visiting.

Get help making sense of a bill

When a bill is confusing or seems out of line, Full Service includes advocacy and bill verification, fair-price review, and negotiation support. Gather the itemized bill and any supporting documents, then use the SakeOf submission process so the team can review the service and charges. An itemized bill should include service dates, provider information, and CPT or HCPCS codes when available.

SakeOf may request clinical notes, medical records, diagnosis or procedure details, provider documentation, billing records, or a signed release to assess eligibility, medical necessity, and fair pricing. Submit complete documents within six months of the service date. If you receive a balance bill, denial, or payment demand, submit it within 10 days of receiving it. Contact the provider as well to ask about a service-specific estimate, billing questions, financial assistance, or payment plans.

Understand support for larger eligible expenses

For a larger medical event, Full Service combines member advocacy and fair-price review with voluntary community funding for eligible expenses. The applicable member commitment and program rules matter: use the Program Guide and ask SakeOf how a particular event is reviewed before assuming an expense qualifies or that a specific amount will be shared. Documentation and clinical review may be part of that determination.

For maternity planning, the maternity feature is available only when offered and selected as part of Full Service. It requires 12 months of continuous active membership with maternity selected and current before conception. The member responsibility is $5,000 per eligible pregnancy, with community sharing up to $25,000 per eligible pregnancy after that responsibility, subject to the program rules. Adding maternity after conception does not make that pregnancy eligible. Review the full maternity terms before making plans.

Make a local plan and take the next step

Other membership choices may suit different needs. Dental and vision is a provider-paid discount feature, not community sharing for routine services; discounts vary and are not guaranteed at every provider. Review your membership details for any additional options, including services such as chiropractic or acupuncture, PT/OT, or durable medical equipment, rather than assuming they are included.

• For a common, non-emergency symptom: Check whether Zero Copay Telemedicine is selected and active, and use it when the issue is appropriate for virtual care.
• For ongoing or in-person care: Search for a provider, then confirm the service, appointment, current participation, and expected charges directly.
• For public-health services: Contact the Jefferson County General Health District to confirm which office offers the service and whether an appointment or fee applies.
• For a bill: Save the itemized bill and supporting documents, and use SakeOf’s submission steps promptly.
• To compare your options: Start with the calculator, read the Savings Guide, use provider search, ask Jordan, or review membership options.