A different way to healthcare in Springfield

Start with the care you need

SakeOf gives members a different way to organize healthcare: start with an appropriate care option, choose a provider when in-person care is needed, and use advocacy and fair-price review when bills need attention. The membership combines services, bill support, and voluntary member-to-member funding for eligible medical expenses. It is designed to make the care path more deliberate—from a common illness to a complex bill—rather than making every decision begin with an insurance directory.

In 45506, the practical approach is to match the need to the setting. A common, non-emergency symptom may be suitable for telemedicine; ongoing or more complex needs may call for in-person primary care or a specialist. For emergencies, seek emergency care. Telemedicine is not an emergency-care pathway.

Use everyday care options when they fit

Common illness or symptoms

When active, Zero Copay Telemedicine is designed for common non-emergency illnesses and symptoms that are appropriate for a virtual visit. Provider availability, state law, technology, clinical judgment, and prescribing rules still apply. A clinician may recommend in-person follow-up or additional services; a telemedicine visit does not itself include labs, imaging, procedures, specialty care, or an in-person visit.

Prescriptions and ongoing care

The prescription benefit is designed primarily for medications commonly prescribed for acute conditions. A listed formulary medication may be available at $0 when the participating-pharmacy process and prescribing and dispensing requirements are met. Check the current pharmacy tool before filling a prescription: non-formulary medications are not automatically $0 or eligible for community sharing, and chronic or specialty medications may require a separate active program.

Virtual Primary Care may be an option when selected and active. It can provide a virtual route for primary-care needs, but it does not make an in-person examination, test, or referral unnecessary when one is clinically appropriate. Keep track of recommended next steps and ask the provider where those services can be obtained locally.

Counseling and behavioral-health needs

When active, counseling may include problem assessment, supportive counseling, follow-up with the original counselor when available, and crisis support. If more care is needed, the service may refer you to an appropriate behavioral-health plan or community resource. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are not included merely because counseling is active.

Use Springfield in-person care as a starting point

Rocking Horse Community Health Center’s Springfield location lists medical, behavioral-health, dental, and pharmacy services, and describes a sliding-fee option. Contact the center to ask which services are available at the location you need, whether it is accepting new patients, what appointment steps apply, and how sliding-fee eligibility and current charges are determined.

For public-health services, the Clark County Health Department lists clinics and services at Springfield locations. Check its current service information and call before visiting; some services may require appointments, and fees or payment options should be confirmed directly. These community and public-health resources are useful local starting points, but a listing alone does not confirm availability or access for a particular person.

For hospital care, Mercy Health—Springfield Regional Medical Center is a local full-service hospital with emergency and inpatient services. Mercy Health offers a cost-estimation tool and financial-assistance information. For scheduled care, request an estimate, ask which services and clinician bills it includes, and confirm the provider’s current participation and availability through the relevant source. An estimate is not a guaranteed final bill, and separate clinician charges may apply.

SakeOf supports provider choice: you can seek care from a provider that fits your needs, then contact SakeOf about planned higher-cost care when reasonably possible. Before an appointment or procedure, ask the provider about availability, expected charges, and any separate bills. If you have Ohio Medicaid, use the state’s official resources for benefits, application help, and provider-directory information; confirm details with the program and provider.

Ask for bill review before a confusing charge grows

If a bill looks unclear or unusually high, SakeOf’s advocacy can review eligibility, medical necessity, documentation, and price fairness. It may negotiate or reprice a bill. This is not an automatic price reduction: eligibility and fair pricing are reviewed, and unreasonable pricing may limit eligibility until negotiation is complete.

Keep the itemized bill, including service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, diagnosis or procedure details, billing records, or a signed release. Submit complete documents within six months of the service date; submit a balance bill, denial, or payment demand within 10 days of receiving it. Contact SakeOf before planned higher-cost care when reasonably possible.

Understand support for larger eligible events

For larger eligible medical expenses, Full Service combines advocacy and fair-price review with an applicable member commitment and voluntary community funding. The commitment is the member’s responsibility under the program; community funding is voluntary, and eligibility depends on program rules and documentation. Keep membership current, respond to document requests, and fund required asks. Use SakeOf’s guidance before planned care when time allows, so the bill and expected charges can be reviewed early.

For a major medical event, keep records of provider estimates, referrals, bills, and communications. Ask the provider which services may be billed separately—for example, facility care, clinicians, labs, or imaging. SakeOf can review eligible expenses, but one charge paid or discounted through an optional feature cannot also be counted as a separate sharing request unless SakeOf expressly approves an eligible remaining balance.

Check household options and choose a next step

If maternity may matter to your household, review whether it is offered and selected with Full Service. It has a 12-month continuous active waiting period before conception, a $5,000 member responsibility per eligible pregnancy, and community sharing up to $25,000 per eligible pregnancy after that responsibility. Pregnancy-related care runs through six weeks postpartum; newborn needs after initial discharge are separate, and a newborn should be added within 30 days of birth. Confirm current program terms before planning care.

During enrollment, review the available membership options for any dental or vision discounts, chiropractic or acupuncture, PT/OT, or durable medical equipment support. These features apply only when selected, active, eligible, and subject to their program rules. Check the Savings Guide or ask Jordan what is currently offered and how a selected option works before relying on it.

• Compare your options: Use the calculator to explore membership choices.
• Plan a care path: Use the Savings Guide or provider search, then verify appointments and charges directly.
• Ask a question: Contact Jordan about how an active feature applies to your situation.
• Prepare for a bill: Save itemized documents and contact SakeOf early for planned higher-cost care.