A different way to healthcare in Springfield

Start with the care you need, not a billing maze

SakeOf is a healthcare membership built around practical help: everyday-care services when selected, guidance on finding care, review of medical bills, and voluntary member-to-member community funding for eligible expenses. Instead of starting every question with a policy search, start with the actual need: a common illness, a prescription, ongoing primary care, or an in-person service.

Your membership choices matter. Full Service and Major Medical Only have different features, and optional services apply only when selected, active, eligible, and used according to program rules. The calculator and Savings Guide can help you understand available options before you decide what fits your needs.

For common concerns, check everyday-care options first

For a non-emergency illness or symptom that is appropriate for a virtual visit, Zero Copay Telemedicine can be a low-friction first step when included in your active program. A clinician determines whether virtual care is appropriate and whether a prescription is suitable. If you have an emergency, seek emergency care rather than relying on telemedicine.

Prescription benefits are designed primarily for medications commonly prescribed for acute conditions. A medication listed in the active formulary may be available at $0 through the participating-pharmacy process when program requirements are met. Check the current pharmacy tool before filling a prescription: non-formulary, ongoing maintenance, specialty, and other medications may have a separate price or require a separate active program.

Mental Health and Counseling can provide supportive counseling, follow-up with the original counselor when available, and crisis support. If more care is needed, the service may refer you to appropriate behavioral-health plans or local community resources. Virtual Primary Care is another option when selected and active; confirm the current service details and whether the care you need is appropriate for a virtual setting. Labs, imaging, specialist visits, procedures, and in-person follow-up are separate care needs—not automatically included because a virtual clinician recommends them.

Use Springfield’s in-person resources when the visit calls for it

For a community-based starting point, Rocking Horse Community Health Center’s Springfield location lists medical, behavioral-health, dental, and pharmacy services. It describes a sliding-fee option; ask the center directly about eligibility, current charges, services at that location, and new-patient appointments.

For public-health services, the Clark County Health Department lists clinics and services at Springfield locations. Check its current service information and confirm whether your visit requires an appointment or has a fee. For hospital-level care, Mercy Health—Springfield Regional Medical Center is a full-service hospital with emergency and other hospital care.

These are Springfield-area options, not a guarantee that a particular service, clinician, appointment, or price is available to every person in 45502. You choose where to seek care. Before scheduled care, contact the provider to confirm the service, appointment availability, expected charges, and any separate clinician bills. If you use an applicable coverage source, confirm participation with that source and the provider.

Get help making sense of a bill before it grows

When a planned service may be costly, contact SakeOf in advance when reasonably possible. Advocacy can help you ask the right questions, review documentation, and seek a fair price. SakeOf reviews eligibility, medical necessity, documentation, and price fairness; it may negotiate or reprice a bill. A provider’s estimate is a planning tool, not a guarantee of the final amount.

Mercy Health offers cost-estimate and financial-assistance resources for Springfield Regional Medical Center. Ask the hospital directly how to request an estimate and whether financial assistance applies to the hospital bill, individual clinicians, or both. Estimates may omit separately billed services, so confirm what is included.

For a SakeOf bill review, keep the itemized bill and respond promptly to requests for records. An itemized bill should show service dates, provider information, and CPT or HCPCS codes when available. SakeOf may ask for clinical notes or other records. Submit complete documents within six months of the service date, and send a balance bill, denial, or payment demand within 10 days of receiving it.

For larger eligible events, understand the member commitment

Under Full Service, eligible medical expenses may be considered for voluntary community funding after review. This is not automatic: eligibility, medical necessity, documentation, fair pricing, active membership, and program rules matter. The applicable member commitment is your share of responsibility before community funding may apply. Check your program materials for the amount that applies to your membership and event.

Keep membership current, maintain a valid payment method, meet required member commitments, and submit requested documents promptly. A discount or optional feature used for a charge generally cannot also be counted as a separate sharing request for that same charge unless SakeOf approves an eligible remaining balance.

Explore options for household and planned care

If pregnancy planning is relevant, maternity is a Full Service community-sharing feature that must be selected and kept active and current for 12 months before conception. The program has a $5,000 member responsibility per eligible pregnancy and may share up to $25,000 per eligible pregnancy after that responsibility, subject to program rules. Adding maternity after conception does not make that pregnancy eligible.

Other options may include dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment, depending on the available program and your selections. Confirm the current feature details and participating providers before arranging care. For Ohio Medicaid application or benefit questions, Ohio’s official portal provides benefit, provider-directory, and application information.

Choose your next step in 45502

• Feeling sick: Check whether active telemedicine is appropriate; use emergency services for emergencies.
• Need ongoing or in-person care: Contact Rocking Horse or the Clark County Health Department to verify services, appointments, and charges.
• Planning hospital care: Ask Mercy Health for an estimate and financial-assistance details, then contact SakeOf in advance when reasonably possible.
• Have a confusing bill: Gather the itemized bill and send time-sensitive payment demands or denials to SakeOf promptly.
• Comparing membership choices: Use the calculator and Savings Guide, search for providers, or ask Jordan a question before reviewing enrollment options.