A different way to healthcare in Springfield

Start with the care you need

SakeOf gives members a way to approach healthcare through advocacy, fair-price review, membership services, and voluntary community funding for eligible medical expenses. Instead of starting with a complicated payment question, start with the need in front of you: a common illness, an ongoing care question, a prescription, an in-person appointment, or a bill that needs a closer look.

Your available services depend on your membership program and which optional features you select and keep active. Full Service and Major Medical Only are the two primary programs. If you are comparing options, use the calculator and Savings Guide to understand the membership choices, then use provider search or Jordan to plan a next step.

Use everyday care for common needs

For a common, non-emergency illness or symptom that is appropriate for a virtual visit, Zero Copay Telemedicine can be a low-friction place to start when the service is selected and active. A clinician may prescribe medication when clinically appropriate and legally permitted. Telemedicine is not the same as an in-person exam, lab, imaging study, or specialist visit; if one of those is needed, plan for that care separately.

Prescription benefits are designed primarily for medications commonly used for acute conditions. A medication listed in the current formulary may be available at $0 through the participating-pharmacy process when program and dispensing requirements are met. Check the current pharmacy tool before filling a prescription: a medication outside the formulary may have a negotiated or discount price, but it is not automatically $0 or eligible for community sharing.

If you want a continuing relationship for routine health questions, look at Virtual Primary Care when that option is available and active in your membership. Counseling can offer immediate problem assessment, supportive sessions, follow-up with the original counselor when available, and crisis support. If more care is needed, counseling may help connect you with an appropriate behavioral-health plan or local resource; other services and medication costs are separate unless an active program specifically includes them.

Choose local in-person care when it fits

Springfield’s Rocking Horse Community Health Center offers medical, dental, behavioral-health, and pharmacy services. It describes a sliding-fee option; contact the center to ask about eligibility, current charges, services at a particular location, and new-patient appointments. These are Springfield resources, not a guarantee of access or pricing for every person in 45503.

For public-health services, the Clark County Health Department lists clinics and services at Springfield locations. Check its current service information and ask whether the service you need requires an appointment or has a fee. Public-health clinics, community health centers, and hospital departments serve different needs, so confirm that the specific service is available before you go.

When you need hospital care, Mercy Health—Springfield Regional Medical Center is a full-service Springfield hospital with emergency and other hospital services. For scheduled care, ask Mercy for a cost estimate and about financial assistance. Estimates are not guaranteed final charges and may omit separately billed clinicians or services. Confirm the provider, appointment availability, expected charges, and any applicable coverage directly. In an emergency, seek emergency care rather than using a routine telemedicine or membership workflow.

Ask SakeOf to help make sense of a bill

For planned higher-cost care, contact SakeOf in advance when reasonably possible. Advocacy can help you understand the process, while bill review considers eligibility, medical necessity, documentation, and whether pricing is fair. SakeOf may negotiate or reprice a bill; unreasonable pricing may require negotiation before an expense can be considered eligible.

Keep the itemized bill, including service dates, provider information, and CPT or HCPCS codes when available. SakeOf may request medical records, clinical notes, or other supporting documents. Submit complete documents within six months of the service date, and send a balance bill, denial, or payment demand within 10 days of receiving it. Follow the applicable program rules and keep your membership current.

Understand support for larger eligible expenses

For a larger eligible medical event, the applicable member commitment comes first; voluntary member-to-member community funding may then be available under program rules. Sharing is not automatic. Eligibility review, medical necessity, complete records, fair pricing, active membership, and the applicable commitment all matter. Contact SakeOf before planned care when you reasonably can, and do not count a charge paid or discounted through an optional feature a second time unless SakeOf approves an eligible remaining balance.

If maternity care is relevant to your planning, the maternity feature is available only when offered, selected, and continuously active. It has a 12-month waiting period before conception, a $5,000 member responsibility per eligible pregnancy, and community sharing up to $25,000 per eligible pregnancy after that responsibility. Review the program rules before making plans; adding the feature after conception does not make that pregnancy eligible.

Take a useful next step

• Feeling sick: Consider active telemedicine for a common, appropriate non-emergency concern; seek in-person care if a clinician recommends it.
• Need local care: Contact Rocking Horse, the health department, or the hospital directly to confirm the right service, availability, and charges.
• Need a medication: Check the current formulary and participating-pharmacy process before filling it.
• Facing a large bill or planned procedure: Contact SakeOf early, request an itemized bill or provider estimate, and gather supporting records.
• Comparing membership choices: Use the calculator and Savings Guide, search for a provider, ask Jordan a question, or review membership options.