When family healthcare feels too expensive in Cincinnati

A more direct way to approach care

SakeOf is a healthcare membership built around practical everyday care, provider choice, and help when a bill or larger medical event becomes complicated. Start with the care need in front of you: a virtual visit, an ongoing primary-care relationship, a prescription question, or an in-person service. Then explore which membership features fit and are available to you.

Use the calculator to compare membership options and the Savings Guide to understand how the model works. Jordan can help you identify a useful next step. Your selected features and applicable program rules determine which services and supports are available.

Use everyday care when it fits

When Zero Copay Telemedicine is selected and active, it provides access to telemedicine at a $0 member cost under the program. It can offer a convenient first step for concerns that are appropriate for virtual care. If a clinician recommends an in-person visit, lab, imaging, or other service, you can choose a provider and confirm the service and expected charges directly.

Virtual Primary Care is an optional direct service for members seeking an ongoing virtual physician relationship. When selected, active, and eligible, it includes $0 virtual primary-care access, a dedicated physician relationship, an annual virtual wellness visit, and chronic-care or medication-management support when clinically appropriate for virtual care. The bundled service requires active Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling.

Rx and Prescription Benefits are optional. Check how a specific medication and pharmacy charge are handled before filling a prescription; the feature does not mean every medication or charge is included. Mental Health and Counseling, when selected and active with its required features, includes unlimited on-demand telephonic counseling at $0 and 24/7 access to master’s-level counseling professionals. Up to three face-to-face counseling consultations per incident may be arranged and available through the program. Counseling can also help connect members to appropriate plans or local community resources when more care is needed.

Choose Cincinnati care for in-person needs

When virtual care is not the right fit, choose a provider for the service you need. The Cincinnati Health Department lists six City of Cincinnati Primary Care community health centers and gives 513-357-7320 for appointment inquiries. Call to ask which center offers the relevant service and what appointment options are available. The department also lists dental services and contacts; confirm arrangements directly when calling.

Hamilton County Public Health lists STI/HIV testing and treatment, tuberculosis services, and Children with Medical Handicaps support for eligible families. Its clinic is at 5050 Section Avenue, Cincinnati, OH 45212; call 513-946-7610 to confirm current services and arrangements. This is a county public-health resource, not a ZIP-specific appointment directory.

UC Health and TriHealth list Cincinnati-area care locations. For scheduled care, ask the provider whether an estimate is available and what it includes. TriHealth also lists financial-assistance information and financial-counseling contacts; contact TriHealth to confirm current requirements and eligibility. A provider listing or estimate is a starting point: confirm the service, availability, participation, and expected charges directly. Labs, imaging, specialist visits, and follow-up may be separate services with separate costs.

Get help when a bill needs a closer look

Full Service advocacy can help verify bills, review fair pricing, and support negotiation. If a bill seems confusing or higher than expected, gather the itemized bill and submit it through the applicable SakeOf process. An itemized bill is required and should include service dates, provider information, and CPT or HCPCS codes when available. SakeOf may request medical records, clinical notes, billing records, or other documentation to review eligibility, medical necessity, and fair pricing.

Submit complete documents within six months of the service date. Send balance bills, denials, or payment demands within 10 days of receiving them. For planned higher-cost care, contact SakeOf in advance when reasonably possible. Keeping your membership current and responding promptly to documentation requests helps the team review the submission.

Plan for larger eligible medical events

For a larger eligible medical event, support may involve your applicable member commitment and voluntary community funding, subject to program rules and eligibility review. Contact SakeOf ahead of planned higher-cost care when reasonably possible to ask how to prepare and what documents may be needed. Eligibility and the application of program rules depend on the specific event and its documentation.

Keep relevant bills and records, respond promptly to requests, and submit balance bills, denials, or payment demands within 10 days of receiving them. The review of your documentation and the Program Guide determine how the program applies to a particular event.

Choose features and take your next step

Optional features let you consider services around your needs. Maternity Care, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment each have separate feature terms and apply when selected, active, and eligible. Review the feature details in the calculator and Savings Guide before planning around a service or item.

Dental and Vision Discounts work differently from the other membership supports: members pay participating providers directly at applicable discounted rates. Discounts vary by provider, location, service, product, and vendor terms. Check provider and service details before booking.

• Need city primary-care appointment information? Call 513-357-7320 and ask which Cincinnati Health Department center offers the service you need.
• Need a county public-health service? Call Hamilton County Public Health at 513-946-7610 to confirm current clinic services and arrangements.
• Comparing membership options? Use the calculator and Savings Guide, then ask Jordan about a useful next step.
• Planning in-person care? Contact the provider to confirm availability, participation, and expected charges; request an estimate when available.
• Have a bill to review or higher-cost care planned? Contact SakeOf through the applicable process, and reach out in advance for planned care when reasonably possible.