A different way to healthcare in Panther

Start with the care you need

SakeOf is a healthcare membership designed to make care decisions more practical and member-directed. You can begin with the kind of care you need, use an active membership service when it fits, and choose a provider for an in-person visit or other service. For someone in Panther, that means considering a virtual option for an appropriate everyday concern while also knowing where to check local services when an exam, screening, or hospital care is needed.

The calculator and Savings Guide can help you compare membership options and understand how the model works. Check which features are selected and active before planning around them. Provider search can help you look for care, and Jordan can answer questions about membership features and possible next steps.

Use everyday services when they fit

Zero Copay Telemedicine is designed for common, non-emergency illnesses and symptoms appropriate for remote care, when selected and active. The current service partner does not impose a program limit on consultation frequency or duration. Provider availability, technology, state law, clinical appropriateness, and prescribing rules still apply. A clinician may recommend an in-person visit, test, imaging, or specialist; those services are not included simply because a virtual consultation recommended them.

Virtual Primary Care is an optional feature with a $15 monthly adjustment. When active with the required bundled services—Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling—it provides $0 virtual primary-care access through the current service partner. It can include an annual virtual wellness visit and health-risk assessment, ongoing virtual follow-up, medication review, chronic-care follow-up, and care coordination when appropriate for virtual care.

Prescription costs follow the active Rx and Prescription Benefits program. A telemedicine clinician may prescribe when clinically appropriate and legally permitted, but whether a prescription is suitable and how its cost is handled depend on the active service and the specific medication. Mental Health and Counseling, when selected and active, may include counseling, follow-up when available, and crisis support. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are not automatically included simply because counseling is active.

Choose local in-person care in McDowell County

When you need an exam, screening, test, or hospital service, you can choose a provider and ask directly about the service, appointment availability, location, and payment arrangements. West Virginia’s Medicaid provider directory supports searches by location and provider criteria. ^{www.wvmmis.com} Confirm current participation and availability with the provider before traveling.

For mammography, CAMC’s mobile-unit listing names Panther Outreach Center, at Old Panther Elementary School, as an event location and says a referral is needed for the listed visit. Event schedules can change. Contact CAMC to ask whether a visit is currently scheduled, how to arrange an appointment, and what payment arrangements apply before making plans.

Welch Community Hospital in Welch is identified as McDowell County’s only acute-care hospital and lists emergency and other hospital services. Confirm directly whether it offers the service you need and how to access it. For a planned service, call ahead to check location, hours, appointment or walk-in availability, and charges. For an emergency, seek emergency care promptly.

Other documented county resources include Tug River Health Association clinics and the McDowell County Health Department. Tug River Health Association says it offers a sliding-scale fee; contact a clinic to ask about current fees, eligibility, locations, and services. The county health department listing includes public-health service categories such as immunization and family planning; confirm current offerings and hours directly.

Make a plan for costs and confusing bills

Before a planned service, ask the facility for a written estimate for the specific procedure and ask what it includes. Welch Community Hospital links to standard charges and shoppable services, but a service-specific estimate can clarify what may apply and may not include every professional or ancillary charge. CMS provides information about hospital price transparency. ^www.cms.gov Ask the provider about its payment arrangements as well.

If a bill is confusing or seems out of line, SakeOf Full Service advocacy can help members review bills, check billing details, assess fair pricing, and receive negotiation support under program rules. An itemized bill is required for submissions. It should include service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request medical records, clinical notes, or other documentation to review eligibility, medical necessity, and pricing.

Organize documents as they arrive: submit complete documents within six months of the service date, and submit balance bills, denials, or payment demands within 10 days of receiving them. If you have a planned major service, contact SakeOf beforehand when possible to ask what information may be needed for later review.

Know how larger eligible events are approached

For a larger eligible medical event, SakeOf can provide bill review and fair-price support under the applicable program rules and member commitment. Voluntary community funding may be available for larger eligible events, but it is not automatic and no funding or outcome is guaranteed. Keep itemized bills and provider details together, and ask SakeOf about the review process and documentation for your situation.

Some membership features address specific household needs. Maternity expenses may be eligible when pregnancy begins after the continuous 12-month maternity waiting period and other program rules are met. Potentially eligible care includes prenatal visits, medically necessary testing, delivery, and routine postpartum care through six weeks. Adding or restoring the feature after conception does not make that pregnancy eligible.

Eligible PT/OT has a shared 12-visit limit and a $780 annual maximum across the enrolled membership; the feature-specific member responsibility is $35 for eligible visits. Chiropractic/acupuncture, dental and vision discounts, and durable medical equipment may also be available through membership options. Review the features that fit your needs with the calculator, Savings Guide, or Jordan, and confirm the current details before relying on them.

Choose a useful next step

• Compare options: Use the calculator and Savings Guide to review membership choices and how costs are handled.
• Look for care: Use provider search, then call to confirm services, availability, and payment arrangements.
• Plan ahead: Ask a facility for a written estimate and request details about what it includes.
• Get membership help: Ask Jordan about features, activation, and the next step for your situation.