When family healthcare feels too expensive in Charleston

Start with the care you need

SakeOf is a healthcare membership designed to make everyday care and healthcare decisions more direct. Begin with the need in front of you: a new symptom, an acute prescription, ongoing primary care, an in-person service, or a bill you want help understanding. Then consider which active membership service or provider is a fit.

For a non-emergency concern, active telemedicine may be a convenient first step. For an exam, lab, X-ray, or other in-person service, you choose a provider and can contact them before visiting to ask about the service, appointment availability, and price. If you are comparing membership options, start with the calculator or Savings Guide. Provider search and Jordan can help you work out a practical next step.

Use everyday care services when they fit

Urgent-care telemedicine

When Zero Copay Telemedicine is selected and active, the current service partner offers 24/7 urgent-care telemedicine with medically appropriate consultations at $0 member cost. A clinician can assess whether a virtual consultation is appropriate and discuss next steps. Emergencies need emergency care.

Acute prescriptions

When Rx and Prescription Benefits are selected and active, the current formulary includes approximately 70 commonly prescribed acute medications at $0 when prescribing, dispensing, and participating-pharmacy requirements are met. Check the current formulary and pharmacy tool for a specific medication before filling it. The benefit is designed primarily for acute medications; other medication types are included only if a separate active program expressly provides them.

Primary care and counseling

Virtual Primary Care provides $0 virtual primary-care access through the current service partner, a dedicated physician relationship, an annual virtual wellness visit, a health-risk assessment, and ongoing chronic-care and medication-management support when clinically appropriate. Its required bundled services—Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling—must remain active.

When Mental Health and Counseling is active with its prerequisites, members have unlimited telephonic counseling access at $0, with up to three face-to-face counseling consultations per incident when arranged and available. Counseling access is distinct from psychiatry and medication costs, which require another active program that expressly includes them.

Choose local care for in-person services

Members choose providers when an in-person visit or service is needed. In Kanawha County, Southern West Virginia Health System lists family medicine, pediatric care, walk-in and same-day care, laboratory, and X-ray services at its Sand Plant Road location. The site also lists Alum Creek Pharmacy, with a drive-through. Call ahead to check current hours, whether the specific service or prescription service is available, and payment arrangements.

The Kanawha-Charleston Health Department is listed at 108 Lee Street E, Charleston, WV 25301, and can be reached at 304-344-5243. It is a Charleston public-health resource in Kanawha County. Call to confirm hours and whether it offers the service you need. These locations serve the wider county or city; they are not necessarily in ZIP 25331.

For a local visit, ask the provider for a service-specific estimate and clarify whether it includes facility and professional charges. CAMC publishes standard-charge and shoppable-service information and offers an estimator. Posted charges or estimates may not represent a patient-specific final cost and may exclude separately billed professional services.

Get support with bills and larger eligible needs

SakeOf Full Service advocacy can help members verify bills, review fair prices, and get negotiation support. Keep the bill, itemized statement, and any estimate together so the charges and provider details are available for review. Advocacy gives members support in understanding and discussing a bill; the result depends on the circumstances and is not guaranteed.

For a larger eligible medical event, the applicable member commitment and program requirements guide the process. Voluntary community funding may apply to eligible needs, subject to documentation, the Program Guide, and applicable rules. Review the Savings Guide and membership options to understand how the commitment is described, and use Jordan or the appropriate SakeOf support channel for help with next steps.

Choose options that match your needs

Membership options can include maternity care, dental and vision discounts, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment. These are optional features, so check the calculator or current membership details to see which options fit your needs and what they add to your membership. The benefits and services tied to a feature apply when it is selected and active and applicable program requirements are met.

For state program information, WV PATH supports screening and applications for Medicaid and WVCHIP. The West Virginia Bureau for Medical Services publishes Medicaid member resources, including information about managed care, transportation, and renewals. Eligibility and benefits depend on the state program and individual circumstances.

Make a useful next-step plan

• Need non-emergency guidance? Check whether Zero Copay Telemedicine is active and review the current service access details.
• Looking for ongoing care? Review Virtual Primary Care and its required active bundled services, or contact a local provider about appointments.
• Need an acute prescription? Verify the medication and participating-pharmacy process in the current tool.
• Need an in-person visit, lab, or X-ray? Contact the provider to confirm service availability, hours, appointment needs, and price.
• Have a bill to review? Gather the itemized details and ask about Full Service advocacy.
• Comparing your options? Use the calculator or Savings Guide, then try provider search or ask Jordan for help planning what comes next.