A different way to healthcare in Charleston

Begin with the care you need

SakeOf is a healthcare membership that brings everyday-care options, provider choice, and medical-bill support into one place. A useful first step is to identify the kind of help you need: an urgent symptom, a prescription, ongoing primary care, an in-person service, or help understanding a bill. Then check which membership features are selected and active and what program rules apply.

This approach lets you consider practical care options first, rather than treating every healthcare question as an insurance-first search. Use the calculator to explore membership options, the Savings Guide to compare features, provider search to look for care, or Jordan to help you decide what information to review next.

Use everyday care features when they fit

When Zero Copay Telemedicine is selected and active, members can access 24/7 urgent-care telemedicine with unlimited medically appropriate consultations through the current service partner. It can be a convenient first contact for an urgent concern that is suitable for virtual care. For an emergency, seek emergency care.

When Rx and Prescription Benefits are active, the current program includes an acute-medication formulary of approximately 70 commonly prescribed medications. A listed medication may be available at $0 when the prescription, dispensing, and participating-pharmacy requirements are met. Check the current formulary and pharmacy tool before filling a prescription. Chronic-maintenance, specialty, and other medicines outside the active formulary are not automatically $0.

Mental Health and Counseling, when active with its required features, includes unlimited on-demand telephone counseling at $0 through the current service partner. Up to three face-to-face counseling consultations per incident may be arranged when available. Virtual Primary Care is an optional feature that requires active Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling. It includes a dedicated physician relationship, an annual virtual wellness visit, a health-risk assessment, and follow-up and medication-management support when clinically appropriate for virtual care.

Choose a provider for in-person care

Provider choice matters when you need an exam, lab, X-ray, imaging, specialist, or hospital service. Use provider search to explore options, then contact the provider directly to confirm the service, appointment or walk-in availability, hours, accepted payment arrangements, and price. Ask whether your estimate includes the facility, clinician, lab or imaging provider, and any follow-up services you expect to use.

The Kanawha-Charleston Health Department is listed at 108 Lee Street E, Charleston, WV 25301, with phone number 304-344-5243. It is a Charleston public-health resource; call to confirm that the service you need is available and check current hours before visiting. ^bms.wv.gov

Charleston has CAMC hospital and outpatient locations, including facilities in or near ZIP code 25301. CAMC publishes price-transparency information and an estimator. Posted standard charges are not patient-specific estimates and may exclude separately billed professional services. When requesting an estimate, ask which facility and professional charges it includes. ^www.cms.gov

These resources are in Charleston; they are not claims that a facility is located within ZIP 25322. Compare the service you need and the route that works for you, then verify details with the provider before traveling.

Get help sorting out medical bills

If a bill is confusing or a price seems higher than expected, SakeOf Full Service advocacy can help members with bill verification, fair-price review, and negotiation support, subject to applicable program terms. Keep the bill, service details, and records of amounts already paid together. Then ask member support what review may be available for your situation.

Advocacy can be useful when care involves separate facility and professional charges or when you want help understanding a bill after receiving care. It does not promise that a charge will change or that every expense qualifies for support. Use the Savings Guide or Jordan to understand the process and any applicable member commitment.

Understand support for larger eligible events

For larger eligible medical events, SakeOf’s process includes an applicable member commitment and may involve voluntary community funding. The applicable program rules and circumstances of the event determine what steps may apply. Review the current membership information and ask how the commitment works for your situation before relying on a particular outcome.

For planned, non-emergency care, request a service-specific estimate and clarify which facility, clinician, and ancillary charges it includes. For an urgent emergency, seek emergency care first. Afterward, keep bills and service records together so you can ask about advocacy and any applicable program steps.

Explore features and take a next step

Optional features may include Maternity Care, dental and vision discounts, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment. Review membership options to see which features fit your needs. Services and discounts depend on the selected and active feature, eligibility, and program rules; confirm details before making care or cost plans.

For state program information, WV PATH supports screening and applications for programs including Medicaid and WVCHIP. The West Virginia Bureau for Medical Services also provides Medicaid member resources. Eligibility and benefits depend on the program. ^bms.wv.gov

• Need help with an urgent symptom? Check whether telemedicine is active and appropriate for the concern; seek emergency care for an emergency.
• Looking for ongoing care or a prescription? Review Virtual Primary Care prerequisites and check the current prescription formulary and pharmacy tool.
• Need an in-person service? Use provider search, then confirm the specific service, availability, payment arrangements, and price directly.
• Sorting out a bill or larger event? Gather your records and ask about Full Service advocacy, the applicable member commitment, and any eligible program steps.

Start with the calculator to explore membership options, the Savings Guide to review features, provider search to plan local care, or Jordan for help choosing what to look at next.