A different way to healthcare in Columbus

Plan care around what you need

SakeOf is a healthcare membership built around practical care choices: selected direct services for everyday needs, your choice of provider for in-person care, help reviewing prices and bills, and voluntary member-to-member community funding that may be considered for eligible medical expenses under program rules. The useful first step is to identify the kind of care you need, check which membership features are active, and decide whether a virtual or in-person service is appropriate.

For a new, non-emergency concern, selected Zero Copay Telemedicine can offer a virtual starting point when the concern is appropriate for that service. If you need an examination, test, specialist, or hospital service, you can choose a provider and arrange that care directly. For ongoing needs that suit virtual visits, selected Virtual Primary Care provides a dedicated physician relationship and follow-up support. Use emergency services for emergencies.

These options let you begin with a care path rather than assuming every need starts with the same payment arrangement. Your selected features, their effective dates, vendor terms, and program requirements determine which services are available to you.

Use selected everyday-care features

Zero Copay Telemedicine, when selected and active, provides access to eligible virtual care. A virtual visit does not arrange or set the price of separate in-person services, such as lab work, imaging, or a specialist visit. If a clinician recommends one of those services, choose where to receive it and ask the provider about availability and expected charges.

Selected Rx and Prescription Benefits include a current formulary of approximately 70 commonly prescribed acute medications at $0 when program requirements are met. A medication must be clinically appropriate and legally prescribed. Check whether a specific medication is on the current formulary before relying on the benefit; medications outside it and other pharmacy expenses may have separate costs.

When selected and active, Mental Health and Counseling includes unlimited on-demand telephone counseling at no member cost, with up to three face-to-face consultations per incident when arranged and available. The feature requires Rx and Prescription Benefits and Zero Copay Telemedicine to remain active.

Selected Virtual Primary Care includes $0 virtual primary-care access, a dedicated physician relationship, an annual virtual wellness visit, and follow-up support when appropriate for virtual care. The current bundled service tier requires Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling to remain active. Check your membership options before booking so you know which features are selected and active.

Choose local in-person care in Columbus

Columbus Public Health, at 240 Parsons Ave. in Columbus, lists clinical services and other public-health programs. Its Sexual Health and Wellness Center lists testing, treatment, and education; appointments are preferred, walk-ins are limited, and fees are on a sliding scale. Contact the clinic to confirm its current services, access, and fees before visiting. These are city resources, not evidence that a particular service is available in ZIP 43204.

OhioHealth lists Grant Medical Center at 111 S. Grant Ave., Doctors Hospital at 5100 W. Broad St., and Riverside Methodist Hospital at 3535 Olentangy River Rd. in Columbus. Ask the facility which location and service fit your need, whether appointments are available, and what you can expect to pay. A citywide facility listing does not establish participation in a particular arrangement or availability for an individual patient.

For scheduled care, request a personalized estimate from the provider. OhioHealth lists patient pricing and billing contacts and financial counselors. Ask the facility how to discuss an estimate and what financial-assistance information is available; an estimate or posted price may not equal your final patient responsibility.

Get help reviewing a bill or price

Full Service advocacy can help verify billing details, review whether a price appears fair, and support fair-price discussions and negotiation. If a bill is confusing, keep the itemized bill and gather the service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, diagnosis or procedure details, provider documentation, billing records, or a signed release to review the submission.

Complete documents should be submitted within six months of the service date. Send balance bills, denials, or payment demands within 10 days of receiving them. Keep your membership active, meet the applicable member commitment and feature-specific responsibilities, and respond promptly to requests for documentation. Contact SakeOf about a bill rather than leaving a request unanswered.

Prepare for a larger eligible medical expense

For planned higher-cost care, contact SakeOf in advance when reasonably possible. Advocacy can help you understand the bill and pursue fair pricing. Voluntary member-to-member community funding may be considered for eligible medical expenses under program rules. Eligibility review, documentation, the applicable member commitment, and other program responsibilities matter; community funding is voluntary and is not a guaranteed payment.

Before a scheduled service, ask the provider for a written estimate and keep it with any itemized bills and clinical documentation. Sharing the planned-care details with SakeOf ahead of time, when feasible, gives you an opportunity to understand the review process and applicable requirements before the expense occurs. Do not assume that an estimate, a provider listing, or a prior decision guarantees a particular final price or outcome.

Choose options and take a next step

Depending on your needs, membership options may include maternity, dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment. Each is a distinct feature; check what is available, selected, active, and applicable to the service. Discounts do not set a final price, and vendor terms, limits, waiting periods, or other program requirements may apply.

Maternity has a continuous 12-month waiting period that must be completed before pregnancy begins for that pregnancy to be eligible for consideration. Adding or restoring the feature after conception does not make that pregnancy eligible. Review your options and applicable requirements before making a decision.

• Need help with a benefits application? Columbus Public Health lists walk-in Marketplace and Medicaid sign-up help at its Resource Center, 240 Parsons Ave. The city lists the Social Work Helpline at 614-645-6807; confirm current hours and requirements before visiting.
• Applying for Medicaid in Franklin County? Franklin County provides online and telephone application routes and instructions for submitting documents. Ohio’s program determines eligibility and benefits; county application help does not establish ZIP-specific provider access.
• Choosing an in-person provider? Use SakeOf provider search, then contact the facility directly to confirm the service, location, appointment availability, and expected charges.
• Comparing membership options? Use the calculator or Savings Guide, or ask Jordan about the care path and features you are considering.