A different way to healthcare in Columbus

A more guided way to handle everyday healthcare

SakeOf is a healthcare membership that brings together selected direct services, provider choice, bill advocacy, fair-price review, and voluntary member-to-member community funding for eligible medical expenses. Instead of beginning every decision with an insurance-first process, you can start with the care you need, check which SakeOf options are active, and decide whether virtual or in-person care makes sense.

For a routine concern, check whether active telemedicine is appropriate. A virtual visit can offer a first conversation, but some concerns require an examination, testing, imaging, specialist care, or a procedure in person. If care must be in person, choose a provider and ask about the service, location, appointment availability, and expected charges before scheduling. For emergencies, seek emergency care.

Match selected services to the care you need

Zero Copay Telemedicine, when selected and active under its terms, provides virtual care access. It can be a practical first step for concerns a clinician can address remotely. It does not make an in-person examination or other separately provided service part of the virtual visit.

Rx and Prescription Benefits, when selected and program requirements are met, provide access to a current formulary of approximately 70 commonly prescribed acute medications at $0. A medication must be listed and meet program and prescription requirements; a medication outside the formulary may have a separate cost. Check the current formulary and applicable terms when considering a prescription.

Mental Health and Counseling offers unlimited on-demand telephonic counseling through the current service partner, with up to three face-to-face consultations per incident when arranged and available. This option requires Rx and Prescription Benefits and Zero Copay Telemedicine to remain active.

Virtual Primary Care provides an ongoing virtual physician relationship, follow-up support, an annual virtual wellness visit, and chronic-care and medication-management support when clinically appropriate for virtual care. Its current bundled tier requires Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling to remain active. These services can support ongoing care, while services that require an in-person provider may involve separate appointments and charges.

Use Columbus resources for in-person care and navigation

Columbus Public Health, at 240 Parsons Ave. in Columbus, lists clinical and public-health programs. Its pages describe services and program-specific access details; check them or call the department at 614-645-7417 for current information. The city’s Resource Center listing describes walk-in help with Marketplace and Medicaid sign-up. Call the Social Work Helpline at 614-645-6807 to ask about current hours and requirements before visiting.

The Columbus Public Health Sexual Health and Wellness Center lists testing, treatment, and education. The clinic prefers appointments and has limited walk-ins; it lists sliding-scale fees and says inability to pay is not a reason for refusal. Confirm current services, fees, and access with the clinic before going.

OhioHealth lists Grant Medical Center at 111 S. Grant Ave., Doctors Hospital at 5100 W. Broad St., and Riverside Methodist Hospital at 3535 Olentangy River Rd. as Columbus hospitals. Contact the relevant facility to confirm it offers the service you need, where that service is provided, and whether an appointment is available. A hospital listing does not establish participation in a particular arrangement or determine your cost.

For scheduled care, ask the facility for a service-specific estimate. OhioHealth lists patient pricing, billing contacts, and financial counselors; contact the relevant facility about estimates and financial-assistance information. Actual charges and patient responsibility depend on the service and individual circumstances.

Get help reviewing a bill or price

SakeOf Full Service advocacy can help verify bills, review fair pricing, and provide negotiation support under the program. If a bill is unclear or seems inconsistent with the care you received, gather the documents and ask SakeOf to review them. This is also a way to seek help understanding a price before or after care.

An itemized bill is required for submissions and should include service dates, CPT or HCPCS codes when available, and provider information. SakeOf may request clinical notes, medical records, diagnosis or procedure details, billing records, provider documentation, or a signed medical-record release. Submit complete documents within six months of the service date. Send balance bills, denials, or payment demands within 10 days of receiving them.

Plan ahead for larger eligible expenses

For planned higher-cost care, contact SakeOf in advance when reasonably possible. The program can review bills and fair pricing, and an eligible expense may be considered for voluntary member-to-member community funding. Funding is not automatic: eligibility, documentation, program rules, and the applicable member commitment matter.

Keep your membership active, maintain a valid payment method, fund required asks, and pay the applicable member commitment or feature-specific responsibility. Ask SakeOf what information and timing apply to your situation. Use the Savings Guide and contact Jordan if you need help understanding how to prepare.

Choose options with your household’s needs in mind

Some additional options may be useful for particular needs, including dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment. Check which features are currently offered and active, and whether their terms apply to the service or expense you are considering. Turning a feature on later does not create retroactive eligibility for an earlier event or expense.

The maternity option has a continuous 12-month waiting period, and pregnancy must begin after that period is complete. Routine newborn facility and physician charges before the newborn’s initial discharge may be reviewed within the maternity event and its limit when billed as part of delivery. Newborn medical needs after discharge are separate; add the newborn to membership within 30 days of birth.

Take a useful next step in Columbus

• For a routine concern: Check whether active telemedicine fits, then arrange in-person care if needed.
• For a clinic or hospital visit: Contact Columbus Public Health or the facility directly to confirm services, access, and expected charges.
• For benefits sign-up help: Call the Columbus Public Health Social Work Helpline or check Franklin County’s Medicaid application instructions for online, phone, and document-submission routes.
• For a confusing bill: Use Full Service advocacy and submit the itemized bill and requested documents promptly.
• For planned higher-cost care: Contact SakeOf in advance when reasonably possible and ask about review, eligibility, documentation, and the applicable member commitment.
• To compare membership choices: Use the calculator, provider search, Savings Guide, or membership options; contact Jordan if you want help deciding what to review next.