A different way to healthcare in Cleveland

Start with the care you need

SakeOf is a healthcare membership designed to make the next step easier to see. Rather than beginning with a maze of billing questions, start with the need in front of you: a health question, ongoing primary care, a prescription, an in-person visit, or help understanding a bill.

Your selected, active membership features determine which services and processes are available to you. The calculator and Savings Guide can help you compare membership options; provider search can help you identify places to contact when you need in-person care. Ask Jordan a question if you want help understanding where to begin.

Use everyday-care options that fit

For an appropriate health question that can be handled remotely, Zero Copay Telemedicine may provide a convenient place to start when selected and active. If the clinician recommends an exam, lab, imaging, or specialist, that is a separate care step to arrange. For ongoing primary-care needs, consider Virtual Primary Care if it is included in your active options.

Mental Health and Counseling may include immediate problem assessment, supportive counseling and subsequent sessions, follow-up with the original counselor when available, crisis support, and referrals to behavioral-health plans or local community resources when more care is needed. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are separate unless another active benefit or program expressly includes them.

The optional Rx and Prescription Benefits program has a current formulary of about 70 commonly prescribed acute medications. Listed medicines may be available at $0 when program requirements are met and the medication is clinically appropriate and legally prescribed. The service partner currently provides access through more than 67,000 participating pharmacy locations nationwide. Check the current formulary and process for the specific medicine you need; a non-formulary prescription may be a separate expense.

Choose local in-person care

When you need an exam, test, specialist, or hospital service, SakeOf supports provider choice. Use provider search to find options, then contact the location to confirm that it offers the service and can schedule you. Ask about expected charges and whether facility and professional services will be billed separately.

The City of Cleveland Department of Public Health publishes health-center locations, services, hours, and appointment contacts. Its listed locations include J. Glen Smith Health Center at 11100 St. Clair Ave. and Blanket Mills Health Center at 3466 Saint Rocco Ct., 1st Floor. These are Cleveland city resources, not a guarantee of service or appointment availability for every ZIP code; check the city’s current information and contact a center directly before arranging care.

Cleveland Clinic’s location directory is another starting point for finding facilities and services. Contact the specific location to confirm the service and current access arrangements. ^{my.clevelandclinic.org} Cleveland Clinic and MetroHealth publish financial-assistance information. Ask the relevant health system which facility and clinicians its policy applies to and whether assistance may be available for your situation. For scheduled care, request an estimate when applicable.

Get support reviewing a confusing bill

Full Service advocacy can help with bill verification, fair-price review, and negotiation support under the program’s rules. Keep the itemized bill and any related explanation of benefits, denial, or payment demand. An itemized bill is required for submissions and should include service dates, provider information, and CPT or HCPCS codes when available.

SakeOf may also request clinical notes, medical records, diagnosis or procedure details, provider documentation, billing records, or a signed medical-record release to review eligibility, medical necessity, and fair pricing. Submit complete documents within six months of the service date. Submit a balance bill, denial, or payment demand within 10 days of receiving it. For planned higher-cost care, contact SakeOf in advance when reasonably possible.

Understand the process for larger eligible needs

For a larger eligible medical event, the SakeOf process includes the applicable member commitment and may involve voluntary community funding. Eligibility and handling depend on program rules and review of the documentation, so no particular bill or funding amount is assured. Keep your membership current, meet applicable member responsibilities, and provide requested documents promptly.

Before scheduled major care, ask the provider about expected charges and separate facility or professional bills. Then contact SakeOf in advance when reasonably possible to understand the applicable process. Medicare Care Compare can help people compare Medicare-approved providers; it is a comparison resource, not an individual price estimate.

Review options for other household needs

Depending on your selected membership options, you may also have access to maternity, dental and vision discounts, chiropractic or acupuncture, PT or OT, and durable medical equipment. Check the active feature details before planning a service, because availability and program rules vary by option.

The maternity feature has a continuous 12-month waiting period: pregnancy must begin after the waiting period is complete. Potentially eligible care includes routine prenatal visits, medically necessary prenatal labs, standard diagnostic ultrasounds, pregnancy-related specialist care, delivery, and routine pregnancy-related postpartum care through six weeks, subject to program rules and the maternity limit. Review the membership options and details before relying on this feature for planned care.

Choose your next step

• Want to compare options? Start with the calculator or Savings Guide, then review the membership options that fit your needs.
• Need care today? Check whether telemedicine is an appropriate active option; use provider search if you need an in-person follow-up.
• Looking for a Cleveland health center? Check the city’s current health-center information and call the location to confirm services and appointments.
• Have a bill to review? Gather the itemized bill and submit it promptly, including any balance bill, denial, or payment demand within 10 days of receipt.
• Have a question before enrolling? Ask Jordan and review the membership options before deciding.