A different way to healthcare in Cleveland

Start with the care you need

SakeOf is a healthcare membership designed to make everyday care, provider choice, and help with medical bills easier to navigate. Start with the need in front of you: a first conversation about symptoms, ongoing primary care, counseling, a prescription, an in-person test, or a bill that needs review. Then check which membership options are selected and active and choose a care path that fits.

This approach can help you make a plan before a bill becomes a mystery: identify the service, contact the provider about availability and expected charges, and keep estimates and itemized bills together. SakeOf’s support can include Full Service advocacy and fair-price review for eligible expenses under applicable program rules. It is support for navigating care and bills, not a promise of a particular price or outcome.

Use everyday-care options when they fit

For a first conversation when you feel sick, check whether Zero Copay Telemedicine is selected and active, then follow the current access instructions. If you need ongoing primary care, Virtual Primary Care may be another starting point when it is active for your membership. These options can help you decide what to do next; arrange local in-person care when the service or situation calls for it.

Mental Health and Counseling may include immediate problem assessment, supportive counseling, subsequent sessions, crisis support, and referral to an appropriate behavioral-health plan or community resource when more care is needed. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are separate unless another active benefit or program expressly includes them.

If you need a prescription, the optional Rx program has a current formulary of approximately 70 commonly prescribed acute medications. Listed medications may be available at $0 when program requirements are met and the medication is clinically appropriate and legally prescribed. The current service partner lists more than 67,000 participating pharmacy locations nationwide. Check the current formulary and requirements; a medication not listed, or an appointment, lab, or imaging service, may have a separate cost.

Choose local in-person care and check the details

When you need a clinician, test, imaging service, or specialist, you choose the provider and location. Search a provider directory for the service you need, then contact the location to confirm it offers that service and has appointment availability. Cleveland Clinic’s official directory is one Cleveland-area starting point for searching locations and services; confirm current access arrangements with the specific location. ^{my.clevelandclinic.org}

Cleveland’s Department of Public Health publishes city health-center locations, services, hours, and appointment contacts. Its listings include J. Glen Smith Health Center at 11100 St. Clair Ave. and Blanket Mills Health Center at 3466 Saint Rocco Ct., 1st Floor. Contact the center to check current services and appointment requirements. These are city resources, not evidence of appointment availability for every ZIP code or service.

Before scheduled care, ask the provider what each part is expected to cost, including separate facility and professional charges, and request a good-faith estimate when applicable. Cleveland Clinic and MetroHealth publish information about financial assistance, but policies and eligibility can depend on the system, facility, and service. Ask the relevant provider about the policy and services that apply to your situation.

Get help understanding a bill

If a medical bill is confusing or seems high, gather the itemized bill, any estimate, and related payment requests. SakeOf may review documentation for eligibility, medical necessity, and fair pricing, with bill verification, fair-price review, or negotiation support where applicable under program rules. Full Service advocacy can help you work through the process; it does not guarantee that a bill will change or an expense will qualify.

An itemized bill is required and should include service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, diagnosis or procedure details, other billing documentation, or a signed release. Submit complete documents within six months of the service date. Submit a balance bill, denial, or payment demand within 10 days of receiving it.

Plan ahead for a larger eligible medical event

For planned higher-cost care, contact SakeOf in advance when reasonably possible. Ask the provider for an estimate, identify any separate facility and professional charges, and share the details SakeOf requests for review under the applicable program rules. Keep your membership active, provide requested records promptly, and plan for the applicable member commitment or any feature-specific responsibility.

Voluntary community funding may be part of the process for larger eligible events, subject to program rules and review. Check what applies to your membership and planned care before the service when time allows. If care is urgent, use appropriate urgent or emergency services rather than delaying care to complete a review.

Check optional features and household needs

Membership options may include maternity, dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment. Check which features are selected and active and review their terms before arranging care. A feature that is off is not part of the member’s program, and turning it on later does not create retroactive eligibility for an expense or event that began before its effective date.

Potentially eligible maternity expenses include routine prenatal visits, medically necessary prenatal tests, standard diagnostic ultrasounds, pregnancy-related specialist care, delivery, medically necessary treatment of pregnancy complications, and routine pregnancy-related postpartum care through six weeks. Pregnancy must begin after the continuous 12-month maternity waiting period is complete; adding or restoring the feature after conception does not make that pregnancy eligible. Check the current maternity terms early if you are planning for care.

Take your next step in the Cleveland area

• Compare membership options: Use the SakeOf calculator to explore choices or read the Savings Guide to understand how the membership works.
• Check everyday care: Confirm whether telemedicine, Virtual Primary Care, Mental Health and Counseling, or Rx is selected and active, then follow its access instructions.
• Find in-person care: Search a provider directory or the Cleveland city health-center page and contact the location about its exact service, appointments, and expected charges.
• Get help with a bill or planned care: Gather an estimate or itemized bill and contact SakeOf about review and documentation. Ask Jordan for help choosing a next step.
• Review your options: Before joining or changing features, check your membership choices and applicable program terms so you know what is active.