A different way to healthcare in Shoals

Start with the care you need

SakeOf is a healthcare membership built around practical access, healthcare advocacy, fair-price review, selected direct-service and discount benefits, and voluntary member-to-member community funding for eligible medical expenses. It offers a different starting point from an insurance-first experience: identify the care you need, choose an appropriate path, and get help making sense of the cost.

For a common, non-emergency illness or symptom, Zero Copay Telemedicine may be a convenient first step when it is selected and active. The current service partner does not impose a program limit on consultation frequency or duration. Availability, technology, clinical appropriateness, state law, and prescribing rules still apply.

Telemedicine can help with the consultation, but it does not automatically include a lab test, imaging, a specialist visit, an in-person follow-up, or emergency care that may be recommended. If the clinician recommends another service, decide where to get it and ask that provider about availability and charges.

Build an everyday-care routine

When active, Rx and Prescription Benefits can support the prescription part of a care plan under the current program terms. A prescription may be issued through telemedicine when clinically appropriate and legally permitted, but the prescription cost follows the active Rx program. Confirm whether a medication is included and what it will cost before filling it; a non-formulary medication or other medication expense may remain separate.

Virtual Primary Care is another option to explore when it is available and active for your membership. Check the current program details to understand how it works and whether it suits the care you need. Keep routine needs distinct from services that may require an in-person clinician, lab, imaging, or specialist.

The Mental Health and Counseling feature, when active with its prerequisites, provides on-demand telephonic counseling through the current service partner. It includes access to master's-level counseling professionals for the member and eligible enrolled dependents; up to three face-to-face consultations per incident may be arranged when available. Psychiatry, medication costs, and inpatient or emergency behavioral-health care are separate unless another active benefit or program expressly includes them.

Use local care when an in-person visit makes sense

In Shoals, the Wayne County Health Department is a local contact for public-health and nursing services. Its published clinical services include immunizations and blood-pressure screening. Call before visiting to verify current services, hours, appointment requirements, location, and any fees; the department's website does not establish prices for individual services.

For emergency and trauma care, regional hospital services are available at Cabell Huntington Hospital in Huntington. Confirm current service details directly with the hospital. For scheduled hospital care, ask for an estimate in advance and whether separate professional or ancillary bills may apply. For an emergency, seek emergency care rather than waiting for a routine membership workflow.

You retain provider choice when you need an in-person clinician, test, procedure, or facility. Before booking, confirm that the provider offers the service you need, ask how payment works, and request an estimate where appropriate. Hospital estimates may not include every professional or ancillary charge; CMS offers information about hospital price transparency and consumer estimates.

Bring confusing bills to SakeOf advocacy

If a bill looks unclear or unusually high, Full Service advocacy can help you review the bill, verify billing details, assess fair pricing, and seek negotiation support. The member remains responsible for the applicable member commitment and for submitting the required information. Advocacy is a practical way to get support with the paperwork and price questions—not a promise that a provider will change a charge or that every bill will be eligible.

Keep the itemized bill, including service dates, provider information, and CPT or HCPCS codes when available. SakeOf may request clinical notes, medical records, diagnosis or procedure details, other provider documentation, or a signed release to review eligibility, medical necessity, and fair pricing. Submit complete documents within six months of the service date, and send a balance bill, denial, or payment demand within 10 days of receiving it.

Understand support for larger eligible events

For a larger eligible medical expense, the SakeOf process combines the applicable member commitment with voluntary member-to-member community funding. Eligibility and the amount that may be shared depend on the Program Guide, the circumstances, and review of the submitted documents. Contact SakeOf in advance about planned higher-cost care when reasonably possible, and keep your membership and required payment method current.

If maternity support is relevant, the maternity feature has a continuous 12-month waiting period that must be completed before pregnancy begins. Adding or restoring the feature after conception does not make that pregnancy eligible. Limits and other program rules apply; review the current Program Guide and ask SakeOf about timing before making plans.

Choose useful next steps for your household

Depending on what is offered and selected, membership options may also include dental and vision discounts, chiropractic or acupuncture, physical or occupational therapy, and durable medical equipment. These are subject to their active-program terms and eligibility rules. Potentially eligible durable medical equipment may include prescribed braces, walkers, crutches, wheelchairs, hospital beds, nebulizers, or CPAP machines.

• Want a quick overview? Use the calculator to explore membership options and costs.
• Comparing care approaches? Read the Savings Guide and note which services you expect to use.
• Looking for a clinician? Use provider search, then confirm services, availability, and payment arrangements directly with the provider.
• Have a question about a bill or a planned service? Ask Jordan or contact SakeOf before scheduled higher-cost care when reasonably possible.
• Checking public programs? WV PATH supports screening and applications for programs including Medicaid and WVCHIP; eligibility and benefits vary. The West Virginia Bureau for Medical Services provides Medicaid member information, including resources about managed care, transportation, and renewals.