A different way to healthcare in Charleston

Build a more direct path to care

SakeOf is a healthcare membership designed to help members organize everyday care and get practical support with medical costs. Instead of making every decision about finding care begin with a plan, members can select direct-care features, choose providers for in-person services, and use advocacy when bills need review. The right first step depends on what you need: a virtual consultation, a continuing primary-care relationship, a local visit or test, or help understanding a bill.

Start by reviewing the membership options and which features are active for you. Then use provider search to look for care, the calculator or Savings Guide to explore membership choices, or Jordan to help identify a useful next step.

Use virtual services for appropriate everyday needs

When Zero Copay Telemedicine is selected and active, members can access 24/7 urgent-care consultations by phone or video through the current service partner. The service provides unlimited medically appropriate consultations with board-certified physicians licensed for the member’s state. A clinician can help assess a concern and advise whether an in-person service is appropriate. If you have an emergency, seek emergency care.

Rx and Prescription Benefits, when selected and active, can provide listed acute-formulary medications at $0 when prescribing, dispensing, and participating-pharmacy requirements are met. The current formulary determines whether a specific medication is included; check it through the current pharmacy process before filling. A medication that is not listed is not automatically available at $0.

Mental Health and Counseling, when active with its required features, provides unlimited telephonic counseling access at $0 through the current service partner. Up to three face-to-face counseling consultations per incident may be available when arranged through the program. Counseling access does not itself include psychiatry, medication costs, or emergency psychiatric care.

Virtual Primary Care can add a dedicated physician relationship, an annual virtual wellness visit, a health-risk assessment, and chronic-care follow-up and medication-management support when clinically appropriate for virtual care. This feature requires active Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling under the current tier. Review the membership options to see which combination fits the type of care you want to arrange.

Plan local in-person care in Kanawha County

For an in-person exam or same-day need, Southern West Virginia Health System lists family medicine, pediatric care, walk-in and same-day care, laboratory, and X-ray services at its Sand Plant Road site in Kanawha County. Alum Creek Pharmacy is also listed at that site. Before traveling, confirm the service you need, appointment or walk-in availability, pharmacy hours, prescription services, and prices with the provider.

The Kanawha-Charleston Health Department is a public-health resource in Charleston, at 108 Lee Street E, Charleston, WV 25301. The listed phone number is 304-344-5243. The state lists weekday hours, including extended Tuesday hours; contact the department to confirm its current hours and whether it provides the service you need.

Charleston also has CAMC hospital and outpatient locations in or near ZIP code 25301. When arranging a service, ask which location provides it and whether you need an appointment. CAMC publishes standard-charge and shoppable-service information, but posted standard charges are not a patient-specific out-of-pocket estimate and may exclude separately billed professional services. Request a service-specific estimate and ask what facility, clinician, lab, imaging, and other charges it includes. ^www.cms.gov

Get support reviewing costs and bills

When a bill is unclear, SakeOf Full Service advocacy can help members verify charges, review fair pricing, and pursue negotiation support under the applicable membership rules. Keep the itemized bill, any estimate, and relevant provider communications together. This gives the review a clearer picture of what was billed and what the provider said was included.

For a planned procedure, request a written estimate from the facility and ask whether professional or ancillary services may bill separately. Compare the estimate with the bills you receive, and use Full Service advocacy to support review under your membership terms. A provider’s estimate and final charges can differ, so ask the provider to explain the services included and any separate charges.

Know how support for larger eligible events works

For a larger eligible medical event, SakeOf’s process involves the member commitment that applies under the program and voluntary community funding, subject to program rules and eligibility review. Full Service advocacy can support bill verification, fair-price review, and negotiation as the member works through the event. Eligibility and the availability or amount of community funding are not guaranteed; the applicable Program Guide and review process govern.

If you are preparing for a major medical event, gather written estimates and ask the provider which clinicians or other services may bill separately. Review the relevant membership options and requirements before relying on community funding for a particular expense.

Choose membership features and take a next step

Depending on the options selected and active, a SakeOf membership can also include maternity care, dental and vision discounts, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment. Check the feature details and any service or provider requirements as you decide what to include. Changes to a feature affect the services tied to it under the applicable program-change rules.

For West Virginia residents checking public programs, WV PATH supports screening for and applications to programs including Medicaid and WVCHIP. Eligibility and benefits vary. The West Virginia Bureau for Medical Services also provides member information about topics including managed care, transportation, and renewals.

• Need a first step for a new concern? Check whether Zero Copay Telemedicine is active and use it for an appropriate concern.
• Want ongoing virtual care? Review the Virtual Primary Care requirements and membership options.
• Need a local exam, test, or prescription pickup? Contact the Sand Plant Road site or the relevant Charleston provider to confirm services, availability, hours, and prices.
• Have a confusing bill or planned procedure? Collect estimates and itemized charges, then explore Full Service advocacy under your membership terms.

Use the calculator or Savings Guide to explore membership options, provider search to plan local care, or Jordan to help find your next step.