A different way to healthcare in Charleston

Start with the care you need

SakeOf is a healthcare membership built around a straightforward sequence: identify the care you need, use any relevant active everyday-care services, and choose a provider when in-person care makes sense. That gives you a practical starting point before you arrange a visit or try to understand a bill.

For an urgent but non-emergency concern, selected and active Zero Copay Telemedicine provides 24/7 access to urgent-care consultations, with unlimited medically appropriate consultations through the current service partner. Board-certified physicians licensed in your state can assess whether virtual care is appropriate. If you need an examination, test, or other in-person service, you can choose a local provider and contact them directly about the next step.

First check which features are active in your membership. Then use provider search, the calculator, or the Savings Guide to explore options. If you want help relating an option to your situation, ask Jordan or the membership team.

Build an everyday-care routine

When Rx and Prescription Benefits is selected and active, it includes an acute-medication formulary of approximately 70 commonly prescribed medicines. A listed medicine may be available at $0 when the participating-pharmacy process and prescribing and dispensing requirements are met. Check the current pharmacy tool for the specific medication and location before filling it. Medicines outside the active formulary are not automatically $0; chronic-maintenance and specialty medicines require a separate active program if they are included.

Mental Health and Counseling, when selected and active with its required companion features, includes unlimited on-demand telephonic counseling at $0 for the included access. Up to three face-to-face counseling consultations per incident may be arranged when available. The feature requires Rx and Prescription Benefits and Zero Copay Telemedicine to remain active. Psychiatry and medication costs are separate unless another active benefit or program expressly includes them.

Virtual Primary Care can support continuity through a dedicated physician relationship, ongoing virtual follow-up, an annual virtual wellness visit, a health-risk assessment, and chronic-care and medication-management support when clinically appropriate. For the current bundled tier, Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling must remain active. If a concern needs an in-person examination or testing, choose a local provider for that care.

Choose in-person care around Charleston

Southern West Virginia Health System lists family medicine, pediatric care, walk-in and same-day care, laboratory services, and X-ray at its Sand Plant Road site in Kanawha County. Alum Creek Pharmacy is also listed at that site. Before traveling, contact the provider to confirm the service you need, current availability and hours, accepted payment arrangements, and price.

The Kanawha-Charleston Health Department is a Charleston public-health resource at 108 Lee Street E, Charleston, WV 25301, with a listed phone number of 304-344-5243. Contact the department to confirm current hours and whether it offers the service you need. Charleston also has CAMC hospital and outpatient locations in or near ZIP code 25301. CAMC publishes price-transparency information and an estimator; its posted standard charges are not patient-specific out-of-pocket estimates and may exclude separately billed provider services. ^www.cms.gov

For a local visit, ask what the quoted price includes. An appointment, laboratory work, imaging, and professional services may involve separate charges. For hospital care, request a service-specific estimate and clarify which facility and professional charges it includes. A provider’s estimate can help you ask more focused questions, but it may not reflect every final charge.

Use advocacy to understand a bill

Full Service advocacy can support bill verification, fair-price review, and negotiation. If a bill is difficult to understand, gather the itemized bill, any estimate, and relevant provider documents, then use the member process to request help reviewing the charges and possible next steps.

For planned hospital services, ask for a written estimate and whether it includes facility, professional, laboratory, imaging, and other ancillary charges. CAMC lists Patient Financial Services at 304-388-7530 for billing and estimate questions. Keep provider responses with your bills so you can refer to the details during an advocacy review.

Plan for a larger eligible medical event

For a larger medical event, follow the applicable SakeOf program process and member commitment. Eligible events may be considered for voluntary community funding under program rules, but funding is voluntary and not guaranteed. Before relying on a particular payment outcome, ask what steps and documents apply, how the member commitment works, and which charges are being reviewed.

When an event involves a hospital and multiple professionals, keep each bill and estimate together and clarify which services each document covers. This gives advocacy support useful information for verifying charges and discussing fair-price or negotiation options.

Choose membership options and public resources

Depending on your needs, selectable membership options include maternity care, dental and vision discounts, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment. Their availability depends on the feature being selected and active and on its program rules. Use the calculator and Savings Guide to compare available options, then ask the membership team about a feature before arranging care.

For West Virginia public-program information, WV PATH supports screening for and applications to programs including Medicaid and WVCHIP. The West Virginia Bureau for Medical Services provides Medicaid member resources, including information about managed care, transportation, and renewals. Eligibility and benefits vary by program; use the state resources to review current information.

• Compare options: Review the calculator and Savings Guide.
• Find care: Use provider search, then confirm service details and prices with the provider.
• Get help: Ask Jordan or the membership team about a care or bill question.
• Review state programs: Visit WV PATH or the Bureau for Medical Services.