A different way to healthcare in Charles Town

Start with the care you need—not a maze of steps

SakeOf is a healthcare membership built around services, practical support, and a different way to handle medical costs. Members can use selected direct-care features for everyday needs, choose providers for in-person care, and turn to advocacy when bills or pricing become difficult to sort out. The goal is a clearer care sequence: identify the need, find an appropriate next step, and get support with the cost process.

In Charles Town, that can mean starting with a virtual service for a common issue when it is clinically appropriate, or checking local urgent care when an in-person assessment is the better fit. For an emergency, use emergency services; Jefferson Medical Center’s hospital and emergency department are in nearby Ranson, not Charles Town.

Use everyday services for everyday needs

When Zero Copay Telemedicine is selected and active, the current service partner offers 24/7 urgent-care telemedicine for common non-emergency illnesses and symptoms appropriate for virtual care. Consultations are described as having no program limit on frequency or duration, subject to provider availability, state law, technology, and clinical appropriateness. A clinician may recommend in-person follow-up, testing, or another service; those are separate care decisions and are not included just because a telemedicine visit occurred.

Rx and Prescription Benefits, when selected and active, include access to approximately 70 acute medications at participating pharmacies under the current service-partner arrangement. A prescription is only issued when clinically appropriate and legally permitted. Medication costs follow the active Rx program, so check whether a medication is included before relying on a particular price or pharmacy arrangement.

Mental Health and Counseling, when selected and active, includes on-demand telephonic counseling and up to three face-to-face consultations per incident when arranged and available. Virtual Primary Care is a separate option with a dedicated physician relationship, ongoing virtual follow-up, an annual virtual wellness visit, and chronic-care and medication-management support when appropriate for virtual care. Its current bundle requires Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling to remain active.

Choose in-person care near Charles Town

When you need to be seen, Charles Town has two listed urgent-care options to check. WVU Medicine lists an urgent-care clinic at 912 Somerset Boulevard, Suite 102, with posted daily hours of 8 a.m. to 8 p.m.; Jefferson Urgent Care at 84 Somerset Boulevard lists walk-ins and posted weekday and weekend hours. Call or check each provider’s official listing before traveling to confirm current hours, patient acceptance, services, and payment arrangements.

For hospital care, Jefferson Medical Center is at 300 South Preston Street in nearby Ranson and has an emergency department. WVU Medicine also lists outpatient specialty and internal-medicine services in Charles Town. SakeOf supports provider choice: confirm directly with the practice that it can provide the service you need, then ask about its price and payment arrangements. Labs, imaging, specialist visits, and in-person follow-up can have separate costs.

For public-health services, the Jefferson County Health Department in Kearneysville lists clinical services, immunization, communicable-disease services, and other public-health work. Contact it to check which services are currently offered and whether appointments are needed. The state-listed Eastern Panhandle Free Clinic is in Ranson; contact the clinic to verify qualifications, services, and availability.

Get help when a bill or price is hard to understand

Full Service includes advocacy that can help members review medical bills, verify billing details, assess fair pricing, and seek negotiation support. If you receive a bill, keep the itemized version and related records together. An itemized bill is required for submissions and should include service dates, provider information, and CPT or HCPCS codes when available. SakeOf may request clinical or billing documentation to review an expense.

For planned hospital care at Jefferson Medical Center, ask the facility for an individualized estimate and whether separate professional or ancillary charges may apply. WVU Medicine publishes standard-charge information, but posted charges are not a patient-specific estimate or a final out-of-pocket amount. Before an urgent-care visit, contact the clinic directly to ask about its charges and accepted payment arrangements.

Understand support for larger eligible medical events

Potentially eligible expenses can include medically necessary illness or injury care, urgent and emergency care, diagnostics, labs, imaging, hospitalization, surgery, and medically necessary ambulance services. Eligibility depends on the applicable program rules and review; an expense is not automatically eligible simply because it is medical care.

For eligible expenses under Full Service, the process can include fair-price review, advocacy, and voluntary community funding. The applicable member commitment and program rules are set out in the membership materials; review them before enrollment and when planning for a larger event. Keep records as care happens: complete documents should be submitted within six months of the service date, and balance bills, denials, or payment demands within 10 days of receiving them.

Choose options that match your needs, then take a local next step

Other optional features may be useful for particular needs: maternity care; dental and vision discounts; chiropractic and acupuncture; physical and occupational therapy; and durable medical equipment. Each applies only when selected, active, eligible, and subject to its program rules. Review the feature details and monthly adjustments in membership options rather than assuming an optional service is included.

• Feeling sick: Check whether Zero Copay Telemedicine is active and appropriate, or call a Charles Town urgent-care clinic to confirm availability.
• Planning hospital care: Ask Jefferson Medical Center for an individualized estimate and clarify possible separate charges.
• Sorting out a bill: Save the itemized bill and contact SakeOf about Full Service advocacy and documentation steps.
• Looking for public-program information: Jefferson County DoHS can answer local questions about Medicaid, WVCHIP, and non-emergency medical transportation. WV PATH supports screening and applications for Medicaid and WVCHIP; the state Bureau for Medical Services provides member resources.
• Ready to compare: Use the calculator or Savings Guide, search for a provider, ask Jordan a question, or review membership options.