A different way to healthcare in Borderland

Start with the care you need

SakeOf is a healthcare membership designed to make healthcare decisions more supported and less centered on starting with a traditional insurance process. Depending on your membership and selected features, you can use practical everyday-care services, choose a provider for in-person care, and ask for help understanding a medical bill. Full Service adds advocacy and fair-price review, with voluntary member-to-member community funding for eligible medical expenses under program rules.

Begin with the kind of help you need. For an appropriate everyday concern, selected telemedicine may be a convenient first step. Ongoing care may fit Virtual Primary Care when it is included in your active features. If you need an examination, test, or procedure, you can choose an in-person provider. Compare Full Service and Major Medical Only with the calculator and Savings Guide to see which program and features fit your priorities.

Use selected services for everyday care

Zero Copay Telemedicine, when selected and active, provides access to a clinician for appropriate everyday concerns. It can help you decide on a care path, but a recommendation for an examination, lab work, imaging, or specialist visit may mean arranging care with another provider. Use provider search or ask Jordan if you need help thinking through the next step.

Virtual Primary Care may support ongoing care through a virtual relationship with a primary-care clinician when included in your active features. Review the current service details to see whether the appointment you need is available. Mental Health and Counseling is another selected feature that may offer a route to support; check its current details for the services included.

Prescription benefits focus primarily on medications commonly prescribed for acute conditions. A medication on the current formulary may be available at $0 through the participating-pharmacy process when prescribing and dispensing requirements are met. Check the pharmacy tool before filling. Non-formulary medications may have a negotiated or discount price, but are not automatically $0 or eligible for community funding. Chronic-maintenance and other medications outside the active formulary require a separate active program that expressly provides them.

Choose a provider for in-person care

When you need local care, you choose the provider. Ask directly which location offers the service you need, whether an appointment or referral is required, and what the current charges are. If tests, imaging, or follow-up could be involved, ask whether those are billed separately and what payment arrangements the provider accepts.

The verified local program resource for Mingo County is the Mingo County DoHS office in Williamson. It lists Medicaid, WVCHIP, and non-emergency medical transportation among its family assistance services; eligibility and program rules apply. Confirm current assistance and requirements with the office before making plans. The West Virginia Bureau for Medical Services also publishes Medicaid member resources, including information about transportation and renewals.

For care at a hospital or other facility, ask for a written estimate when one is available and check what it includes. A facility estimate may not include every professional or ancillary charge. Comparing the estimate with the provider’s description of services can help you understand what you are being asked to pay.

Get help understanding a bill

Full Service advocacy can include bill verification, fair-price review, and help with negotiation. If a bill is confusing, keep the itemized statement and related records. An itemized bill should include service dates, provider information, and CPT or HCPCS codes when available.

SakeOf may request clinical notes, medical records, diagnosis or procedure details, provider documentation, billing records, or a signed release to review eligibility, medical necessity, and fair pricing. Send complete documents within six months of the service date. Submit a balance bill, denial, or payment demand within 10 days of receiving it. For planned higher-cost care, contact SakeOf in advance when reasonably possible so you can ask about the review process and applicable member responsibility.

Understand support for larger eligible expenses

For larger eligible medical expenses, Full Service combines advocacy and fair-price review with voluntary member-to-member community funding. An applicable member commitment or feature-specific responsibility may apply. Eligibility and documentation are reviewed under program rules, and community funding is not guaranteed. Keep the estimate and service details, and contact SakeOf before planned higher-cost care when reasonably possible to discuss the process and responsibilities.

Membership features can also include selected dental or vision discounts, chiropractic or acupuncture, physical or occupational therapy, and durable medical equipment. These depend on the features selected and active and the relevant program terms. Check provider arrangements and member costs before scheduling.

Plan your next step

Maternity is a selected Full Service feature with specific timing and responsibilities. Membership and the maternity feature must remain active and current continuously for at least 12 months before conception. An eligible pregnancy has a $5,000 member responsibility, followed by community sharing up to $25,000 under the program rules. Adding maternity after conception does not make that pregnancy eligible.

• Compare options: Use the calculator and Savings Guide to review Full Service, Major Medical Only, and available features.
• Find a care path: Use provider search or ask Jordan about a care or membership question.
• Check local assistance: Contact Mingo County DoHS in Williamson about Medicaid, WVCHIP, or non-emergency medical transportation and confirm current requirements.
• Prepare for a bill: Keep the itemized statement and supporting records; contact SakeOf promptly if you receive a balance bill, denial, or payment demand.