A different way to healthcare in New Albany

Build a care plan around real needs

SakeOf is a healthcare membership designed to make everyday care easier to approach. Start with the kind of help you need, use the active membership features that fit, and choose a provider when in-person care makes sense. That could mean a virtual consultation for an eligible non-emergency concern, a continuing relationship with a primary-care clinician, or a local visit for a service that needs to happen in person.

That combination gives you more than one route into care: direct everyday-care services, your choice of provider, and support when a bill needs review. Check the calculator to compare membership options, read the Savings Guide, or use provider search. Jordan can also help you identify a useful next step.

Use everyday care options when they fit

When Zero Copay Telemedicine is active, it provides 24/7 phone or video access for medically appropriate, non-emergency urgent-care consultations at $0 per eligible consultation. Clinical appropriateness, provider availability, state rules, technology, and prescribing rules apply. If you need ongoing virtual primary care, Virtual Primary Care is a separate bundled feature with a $15 monthly adjustment. It includes virtual primary-care access, a dedicated physician relationship, ongoing follow-up, an annual virtual wellness visit, and chronic-care or medication-management support when appropriate for virtual care. Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling must remain active for the Virtual Primary Care tier.

If Rx and Prescription Benefits is active, listed acute-formulary medications may be available at $0 when the participating-pharmacy, prescribing, and dispensing requirements are met. Check the current pharmacy tool for the medication and pharmacy before filling a prescription. Non-formulary medications may have a negotiated or discount price, but are not automatically $0 or eligible for community sharing. Chronic-maintenance, specialty, and other medications are included only when a separate active program expressly provides them.

Mental Health and Counseling can provide counseling when that feature is active. Psychiatry, inpatient behavioral health, emergency psychiatric care, specialized services, and medication costs are separate unless another active benefit or program expressly includes them. If you need in-person care, tests, or specialist services, you can choose a provider and confirm the service and expected charge directly.

Choose local in-person care in New Albany

OhioHealth lists primary care, urgent care, specialty care, imaging, a retail pharmacy, and lab services at its New Albany Medical Campus, 5150 E Dublin Granville Road, Columbus, OH 43081. The Columbus postal address is used for this New Albany-area campus, so check the location details when arranging a visit. ^{www.summahealth.org}

OhioHealth lists urgent care at 5150 E Dublin Granville Road, Suite 110, and describes same-day scheduling and walk-in options. Its listing gives daily hours of 9 a.m. to 9 p.m.; confirm current hours, availability, and requirements before going. Call (614) 775-9870. This urgent-care location is separate from OhioHealth’s freestanding New Albany emergency department, which is listed as providing 24/7 emergency care, imaging, and lab services. ^{my.clevelandclinic.orgwww.summahealth.org}

Mount Carmel lists primary care at 55 N High Street, New Albany, OH 43054. Call 614-627-1878 to ask about providers, services, and appointment access. Mount Carmel also lists a New Albany hospital at 7333 Smith’s Mill Road with emergency, imaging, and lab services; its main number is 614-775-6600. ^{my.clevelandclinic.orgmy.clevelandclinic.org}

For scheduled care, ask the selected facility about the specific service, provider participation in your arrangement, appointment availability, and expected charge. A service listing or general estimate cannot establish your final patient responsibility. If a visit may involve separate labs, imaging, follow-up, or specialist services, ask about those items too.

Get help reviewing a bill

If a bill is confusing, Full Service advocacy can help with bill verification, fair-price review, and negotiation support under the applicable membership terms. Keep the itemized bill, including service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, billing records, or other documentation to review eligibility, medical necessity, and pricing.

Submit complete documents within six months of the service date. Send a balance bill, denial, or payment demand within 10 days of receiving it. These are useful timing steps if you want a charge reviewed. OhioHealth publishes hospital price information and a personalized estimator, but an estimate may differ from final patient responsibility based on the care and circumstances.

Understand support for larger eligible needs

For a larger medical event, the applicable member commitment and program rules determine how the event is handled. Voluntary community funding may support larger eligible events, but it is not guaranteed. The calculator and Savings Guide can help you compare membership options and understand the member commitment before deciding what fits.

Some needs have specific timing or feature rules. For example, maternity eligibility requires pregnancy to begin after a continuous 12-month maternity waiting period is complete. If maternity is active and program rules are met, potentially eligible expenses may include routine prenatal care, medically necessary pregnancy-related services, delivery, and routine postpartum care through six weeks, subject to the maternity sharing limit. Turning on a feature after an event begins does not make that earlier event eligible.

Depending on active features and applicable terms, membership options may also include discounts for dental and vision care, chiropractic or acupuncture services, physical or occupational therapy, and durable medical equipment. Check the calculator or Savings Guide for the current options and requirements rather than assuming a particular service or expense is included.

Take the next step that fits

• Feeling sick: Check whether Zero Copay Telemedicine is active and whether a virtual consultation is appropriate, or call OhioHealth Urgent Care — New Albany at (614) 775-9870 to confirm hours and access.
• Looking for ongoing care: Compare Virtual Primary Care and its bundled-feature requirements, or call Mount Carmel Medical Group New Albany at 614-627-1878.
• Need a prescription: If Rx and Prescription Benefits is active, check the current formulary and pharmacy tool before filling it.
• Need in-person care, testing, or a specialist: Contact the facility to confirm the service, location, appointment availability, participation, and expected charges.
• Have a confusing bill or major event: Gather relevant records and use the applicable SakeOf process; submit time-sensitive bills or demands promptly.
• Comparing membership options: Start with the calculator or Savings Guide, then use provider search or ask Jordan for help choosing a next step.

Franklin County residents seeking Medicaid application help can use the county’s online or phone application routes and document-submission instructions. Ohio Medicaid determines eligibility and benefits; county application support is a county-level resource, not a confirmation of eligibility or care access in a particular ZIP code. ^{www.summahealth.org}