A different way to healthcare in Lisbon

Start with the care you need

SakeOf is a healthcare membership designed to make care easier to plan and medical bills easier to work through. Members can use selected direct services and discounts, get help reviewing bills, and, through Full Service, access voluntary community funding for eligible medical expenses under program rules.

For a new symptom or routine question, consider the lowest-friction appropriate option first. For urgent or emergency symptoms, seek appropriate emergency care; do not delay emergency help for a routine appointment or telemedicine visit.

Build an everyday-care routine

When selected and active, Zero Copay Telemedicine offers virtual care access. Rx and Prescription Benefits are another membership option; check the current program details for how they apply to a particular prescription. Medication costs or a specific drug are not guaranteed to be included merely because a prescription benefit is selected.

Mental Health and Counseling may include an initial problem assessment, supportive counseling, follow-up sessions when available, crisis support, and referrals when more care is needed. Psychiatry, inpatient behavioral health, emergency psychiatric care, neuropsychological testing, residential substance-use treatment, and medication costs are separate unless another active benefit or program expressly includes them.

Virtual Primary Care is an optional direct service with a dedicated physician relationship and ongoing virtual follow-up support. Its described services include an annual virtual wellness visit, health-risk assessment, and chronic-care follow-up and medication-management support when clinically appropriate. The current bundle requires Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling to remain active. An in-person exam, lab, imaging, or specialist visit may still call for local care.

Use Lisbon’s in-person care options

For adult primary care, SRMC Primary Care–Lisbon lists preventive care, sick visits, chronic-illness management, and in-office services. The practice lists office hours on Monday, Tuesday, Thursday, and Friday. Confirm current hours, appointment access, services, participation, and expected charges directly before a non-emergency visit.

CAA’s Health & Behavioral Health Center at Lisbon lists medical, behavioral-health, OB/GYN, lab, and pharmacy services. CAA also says qualifying uninsured patients may be eligible for a sliding-fee scale. Ask the center about current appointments, eligibility, fees, and whether a particular service is available at that location.

For an emergency, CHI Lisbon Health describes a 24-hour emergency department. Contact the hospital for current service information, estimates, billing questions, and financial-assistance details. For screenings, immunizations, disease-control programs, or health education, the Columbiana County General Health District lists public-health services; call to confirm current offerings, scheduling, and fees.

Provider choice remains part of the member’s care planning. Before a visit, ask the provider for its self-pay price or estimate and whether the service involves separate professional, lab, imaging, or pharmacy charges. Confirm any participation question with the provider and the applicable program or coverage source.

Get help when a bill is unclear

Full Service includes healthcare advocacy, bill verification, fair-price review, and negotiation support. If a bill looks confusing or unusually high, gather the itemized bill and contact SakeOf to understand what documentation and next steps are needed. An itemized bill should show service dates, provider information, and CPT or HCPCS codes when available.

SakeOf may request records or additional billing and clinical documentation to review eligibility, medical necessity, and fair pricing. Submit complete documents within six months of the service date. Submit balance bills, denials, or payment demands within 10 days of receiving them. For a planned higher-cost service, contact SakeOf in advance when reasonably possible.

Hospital estimates are useful questions to start with, not a guarantee of the final amount. Salem Regional Medical Center publishes price-estimation, standard-charge, billing, and financial-assistance information. Contact the hospital to ask what an estimate includes and which charges may be separate.

Understand support for larger eligible expenses

For eligible expenses through Full Service, the member pays the applicable member commitment, and voluntary community funding may be available under the program’s rules. The amount, eligibility, and any sharing are determined through those rules and review; they are not promised in advance. Keep membership current, maintain a valid payment method, and respond promptly to requests for bills or records.

For pregnancy-related care, maternity is a separate community-sharing feature available on Full Service when offered and selected. It has a 12-month continuous active-selection period before conception, a $5,000 member responsibility per eligible pregnancy, and community-sharing limits of up to $25,000 per eligible pregnancy after that responsibility. The described benefit period runs through six weeks postpartum. Confirm current availability and program terms before relying on this option.

Choose a useful next step

• Feeling sick: Check whether telemedicine is active and appropriate, or contact a Lisbon primary-care practice about a timely appointment.
• Need ongoing care: Review the Virtual Primary Care bundle requirements and compare that virtual option with SRMC Primary Care–Lisbon or CAA’s Lisbon center.
• Need a prescription, lab, or in-person service: Confirm the service, pharmacy or lab charges, and any separate costs with the provider before proceeding.
• Have a bill or planned major service: Use SakeOf advocacy for bill questions and contact SakeOf in advance about planned higher-cost care when reasonably possible.
• Ready to explore: Use the calculator and Savings Guide to understand membership options, provider search to investigate care choices, or Jordan to ask a question before enrollment.