A different way to healthcare in Cleveland

Start with the care you need

SakeOf is a healthcare membership designed to make care easier to plan and medical bills easier to understand. You can begin with the need in front of you—an uncomplicated concern, ongoing primary care, a prescription, an in-person visit, or a larger medical event—and consider the available membership options and provider that fit.

Your next step depends on which options are selected and active, the service involved, and whether the need is eligible under program rules. Use the calculator to explore membership choices or the Savings Guide to understand how the options work. If you want help thinking through a situation, ask Jordan or review membership options.

Make everyday care easier to navigate

When remote care is appropriate, Zero Copay Telemedicine may be a convenient starting point if that option is selected and active. Virtual Primary Care may offer another route for ongoing primary-care needs when it is part of your active options. Remote visits can help you discuss a concern and consider next steps; they do not provide an in-person examination, lab, imaging service, or specialist appointment.

Mental Health and Counseling may include immediate problem assessment, supportive counseling and follow-up sessions, crisis support, and referrals to appropriate behavioral-health plans or local community resources when more care is needed. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are separate unless another active benefit or program expressly includes them.

The optional Rx and Prescription Benefits program adds $10 per month. It provides access to a current formulary of approximately 70 commonly prescribed acute medications at $0 when program requirements are met, through more than 67,000 participating pharmacy locations nationwide. The medication must be listed, clinically appropriate, and legally prescribed. Check the current formulary and program details before relying on a particular prescription.

Choose a provider for local in-person care

When you need an examination, test, specialist, or facility-based service, use provider search to explore options and contact the specific provider about the service, appointment access, and expected charges. A Cleveland Clinic location directory can also help you look for locations and services; confirm details with the location before arranging care.^{my.clevelandclinic.org} For scheduled care, ask the provider for an estimate when applicable and whether professional and facility charges may be billed separately.

Public resources can be useful starting points, but citywide and countywide information does not establish whether a service is available for a particular appointment or what it will cost. Cleveland-area health systems publish financial-assistance information; ask the system which policy applies to the location and clinicians involved. If you are considering a public-health center, check the city’s current health-center information and contact the center about its services and appointment requirements.

For help with Medicaid application routes or information about free or low-cost clinics across Cuyahoga County, the county’s Health and Human Services healthcare resource is a starting point. County information does not confirm a particular clinic’s current services, eligibility requirements, or fees, so contact the clinic directly before making plans.

Get help making sense of a bill

SakeOf Full Service support can help members with bill verification, fair-price review, and negotiation support. Keep the itemized bill and related statements together. An itemized bill should include service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request medical records, clinical notes, diagnosis or procedure details, provider documentation, billing records, or a signed medical-record release.

Submit complete documents within six months of the service date. Submit a balance bill, denial, or payment demand within 10 days of receiving it. For planned higher-cost care, contact SakeOf in advance when reasonably possible. These steps help provide information for review; they do not guarantee a particular price or outcome.

Prepare for a larger eligible medical need

For a larger event that may be eligible, members pay the applicable member commitment and keep membership and payment details current. Eligible expenses may then be considered for voluntary community funding under the program rules. Whether an expense is eligible, and any amount considered, depends on documentation, clinical review, and applicable program terms.

If care is planned, ask the provider for an estimate and contact SakeOf beforehand when reasonably possible. Keeping estimates, bills, and communications together can help you prepare for a review without assuming that every service or charge will qualify.

Explore options for your household

Depending on the options selected and active, membership features may include maternity, dental and vision discounts, chiropractic or acupuncture, physical or occupational therapy, and durable medical equipment. Review the current membership options to see which features apply to your household and situation.

Maternity has a continuous 12-month waiting period: pregnancy must begin after that period is complete, and adding the feature after conception does not make that pregnancy eligible. Potentially eligible care includes routine prenatal visits, medically necessary prenatal labs, standard diagnostic ultrasounds, delivery, and routine pregnancy-related postpartum care through six weeks, subject to program rules and the maternity sharing limit.

To take a practical next step, use the calculator to explore membership options, read the Savings Guide, or use provider search to look for care. Ask Jordan if you would like help matching your needs to available options.