When family healthcare feels too expensive in Cincinnati

Build a practical care plan around your needs

SakeOf is a healthcare membership designed to help you organize everyday care, choose providers, and get support understanding medical bills. Rather than making an insurance-first process the starting point, you can consider the kind of care you need, explore membership options, and decide which features fit your situation.

Start with the calculator to explore membership options and the Savings Guide to understand how the membership works. Then use provider search or contact Jordan if you want help understanding your choices. For urgent or emergency symptoms, seek appropriate emergency care rather than relying on a routine virtual-care or membership process.

Use everyday care features when they fit

When selected and active, Zero Copay Telemedicine provides telemedicine access at no member cost for the included service. It can be a convenient first contact for an appropriate concern. A clinician can help determine whether follow-up is appropriate; ask the provider or pharmacy directly about the cost of any separate visit, test, imaging, specialist service, or medication.

Rx and Prescription Benefits is an optional feature. Check its current terms to see whether a particular prescription is included, and confirm pharmacy pricing directly. Do not assume that a medicine or its cost is included simply because the feature is active.

Mental Health and Counseling, when selected and active, offers unlimited on-demand telephonic counseling at no member cost, with 24/7 access to master's-level counseling professionals for the member and eligible enrolled dependents. Up to three face-to-face counseling consultations per incident may be available when arranged through the program. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are not automatically included with counseling.

Virtual Primary Care is an optional feature that includes a dedicated physician relationship, ongoing virtual follow-up, an annual virtual wellness visit, and chronic-care or medication-management support when clinically appropriate for virtual care. The current service tier requires active Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling. Review the calculator for membership options and feature pricing.

Choose a provider and connect virtual care with local care

With SakeOf, you can choose a provider for your care. Virtual services may suit some needs, while other situations call for an in-person appointment, lab, imaging service, specialist, or hospital. Use provider search to identify options, then contact the provider to ask about the specific service, current availability, participation, and expected charges.

For in-person primary care in Cincinnati, the city lists six City of Cincinnati Primary Care community health centers and gives 513-357-7320 for appointment inquiries. Call to ask which center offers the service you need, what arrangements are available, and what charges or eligibility requirements apply. The listing is a starting point; confirm the details directly with the city.

Hamilton County Public Health lists STI/HIV testing and treatment, tuberculosis services, and support for eligible families through the Children with Medical Handicaps program. Its clinic is at 5050 Section Avenue, Cincinnati, OH 45212, and the listed phone number is 513-946-7610. Contact the county to confirm current services, arrangements, and any applicable fees. This county resource does not establish access for a particular person or ZIP code.

For planned care, ask the provider for an estimate and confirm expected charges before the appointment when possible. UC Health provides patient pricing information and a route to request an estimate. TriHealth describes financial assistance and lists application and financial-counseling contact options. Contact either health system about the particular service and its current requirements; estimates and assistance information do not determine an individual’s final charges or eligibility.

Get help reviewing a medical bill

SakeOf Full Service advocacy can help members review medical bills through bill verification, fair-price review, and negotiation support. Gather an itemized bill with service dates and provider information; include CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, provider documentation, billing records, or a signed release to review eligibility, medical necessity, and fair pricing.

Submit complete documents within six months of the service date. Send balance bills, denials, or payment demands within 10 days of receiving them. Keep your membership current, meet applicable member responsibilities, and respond to document requests promptly. Advocacy supports a review under program rules; it does not promise a particular outcome.

Plan ahead for larger eligible medical needs

For planned higher-cost care, contact SakeOf in advance when reasonably possible and ask what program requirements apply. Keep estimates, itemized bills, and requested records together. Larger eligible needs may involve an applicable member commitment and voluntary community funding. Eligibility, documentation, and any funding are subject to program terms and review, so ask about the current requirements for your situation instead of assuming a particular expense will qualify.

Local cost resources can help you prepare questions: UC Health offers a route to request an estimate, and TriHealth provides financial-assistance information and financial-counseling contacts. Ask the health system directly about the service, estimate process, and any assistance application requirements. Confirm provider participation and expected charges with the provider and applicable source before scheduled care when possible.

Consider additional membership options

Depending on your household’s needs, optional features include Maternity Care, Chiropractic and Acupuncture, Physical and Occupational Therapy, and Durable Medical Equipment. Access to a feature or eligibility for related support depends on the feature being selected and active and on the applicable program terms.

Dental and Vision Discounts, when active, let members pay participating providers directly at the applicable discounted rate. Discounts vary and are not guaranteed at every provider. Confirm participation and pricing before care. Routine dental and vision services are not automatically community-shared expenses.

Take your next step

• Explore membership options: Use the calculator and Savings Guide to understand features and how the membership works.
• Find care: Use provider search, then contact the provider to confirm services, availability, participation, and expected charges.
• Ask for help choosing: Contact Jordan with questions about membership options or your next step.
• Ask about city primary care: Call Cincinnati Health Department City of Cincinnati Primary Care at 513-357-7320 for appointment inquiries.
• Prepare for planned care: Ask the provider for an estimate and contact SakeOf in advance when reasonably possible about applicable program requirements.