A different way to healthcare in Christiansburg

Start with the care you need

SakeOf is a healthcare membership designed to make everyday care and healthcare decisions more direct. Instead of beginning every question with a search through plan documents, start with the need in front of you: a common symptom, a continuing health concern, a prescription question, an in-person appointment, or a bill that needs attention.

Your next step depends on the service and on which membership features you selected and have active. Use the calculator to explore membership options, the Savings Guide to understand the model, or Jordan for help finding a useful next step. For a provider or service, confirm current access and expected charges directly before you go.

Use everyday care options when they fit

For a common illness or symptom

Zero Copay Telemedicine is designed for common, non-emergency illnesses and symptoms that are appropriate for a virtual visit. Provider availability, technology, state rules, and clinical judgment still shape what can be handled remotely. If a clinician recommends an examination, lab, imaging, or other in-person follow-up, that service is separate from the telemedicine visit and needs its own plan.

For ongoing primary care

When selected and active in the applicable bundle, Virtual Primary Care provides access to a dedicated physician relationship, an annual virtual wellness visit, a health-risk assessment, and follow-up support. It may also support medication review, chronic-condition follow-up, and care coordination when appropriate for virtual care. This can be a useful place to discuss a continuing concern and determine what kind of in-person care may be needed.

For prescriptions and emotional support

Rx and Prescription Benefits can help with prescription-related needs under the active program rules. A telemedicine clinician may prescribe when it is clinically appropriate and legally permitted; medication costs follow the active Rx program. Mental Health and Counseling is another everyday-care option when selected and active. Check the relevant feature details for the services involved, since counseling does not by itself include every behavioral-health service or medication.

Choose local in-person care when you need it

The verified nearby care options in this snapshot are in Urbana, not within Christiansburg or ZIP code 45389. Mercy Health lists primary care and weekday walk-in care at 900 Scioto St., Suite 4, Urbana, with walk-in hours listed as 8 a.m.–5 p.m. Appointments are recommended; call 937-653-4666 to confirm current availability and ask how the visit will be billed.

For hospital care, Mercy Health — Urbana Hospital is at 904 Scioto St. in Urbana and lists emergency, inpatient, and outpatient services. Its emergency department is listed as open 24 hours; the hospital’s main number is 937-653-5231. For an emergency, seek emergency care rather than using a routine virtual-care or membership workflow.

When an in-person visit, specialist, lab, imaging service, or other facility-based care is needed, you can choose a provider and check practical details before scheduling. Ask the provider what the service is expected to cost, whether the provider participates in any applicable coverage, and what payment may be due. A listed walk-in option or provider directory alone does not establish appointment access or your final patient cost.

Get help making sense of a medical bill

If a bill is confusing or seems out of line, SakeOf Full Service advocacy can help members with bill verification, fair-price review, and negotiation support. Keep the itemized bill and related documents together. SakeOf may request service dates, provider details, billing records, clinical notes, or other documentation to review eligibility, medical necessity, and pricing.

Submit complete documents within six months of the service date. If you receive a balance bill, denial, or payment demand, submit it within 10 days of receiving it. For planned higher-cost care, contact SakeOf in advance when reasonably possible. These steps make it easier to get the right information in front of the people reviewing the bill.

Understand support for larger eligible events

For a larger eligible medical event, the applicable member commitment and voluntary community funding are part of how the SakeOf process works. The event must meet the program’s requirements; funding, eligibility, and member responsibility are not automatic. Review the program details for the event in question, keep your membership current, and contact SakeOf before planned higher-cost care when reasonably possible.

For maternity, the program guide sets specific timing and eligibility rules. Pregnancy must begin after the continuous 12-month maternity waiting period is complete, and adding or restoring the feature after conception does not make that pregnancy eligible. Potentially eligible expenses may include prenatal care, delivery, and routine pregnancy-related postpartum care, subject to the program rules and applicable limit. A newborn should be added to membership within 30 days of birth.

Check household options and take a next step

Other membership options may be relevant to your household, including dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment. Check the current membership options for what is available, what must be selected and active, and any feature-specific responsibilities before arranging care. Do not assume a service or item is included simply because it relates to a health need.

• Common symptom: Check whether active telemedicine is an appropriate first step; use emergency care for emergencies.
• Ongoing care: Review Virtual Primary Care details and decide whether a local in-person appointment is also needed.
• Urbana visit: Call Mercy Health at the relevant clinic or hospital number to confirm access, service details, and expected charges before traveling.
• Cost question: Save the itemized bill and submit required documents promptly; contact SakeOf about Full Service advocacy.
• Compare your options: Use the calculator, Savings Guide, provider search, Jordan, or membership options to continue.