A different way to healthcare in Baltimore

Start with the care you need—not a pile of paperwork

SakeOf is a healthcare membership designed to make paying for and navigating care more member-centered. It brings together healthcare advocacy, fair-price review, selected direct services and discounts, and voluntary member-to-member community funding for eligible medical expenses. Instead of starting every decision with a complicated payment process, start with the immediate question: do you need help for a common illness, ongoing primary care, a prescription, or an in-person service?

Your available services depend on the options you select and keep active, as well as eligibility and program rules. For Baltimore residents, an in-person starting point to verify is Fairfield Community Health Center, listed at 1055 W Market St. Call before you go to confirm that the location is current, what care it offers, its hours and appointment availability, and what you may be charged.

Use everyday care options when they fit

For a common, non-emergency illness

If Zero Copay Telemedicine is selected and active, eligible urgent-care consultations cost $0 to the member through the current service partner. The service is available by phone or video, around the clock, subject to state licensing, provider availability, technology, and clinical appropriateness. It is intended for common non-emergency concerns—not emergencies or care that requires an in-person examination.

A telemedicine clinician may prescribe medication when appropriate and legally permitted. Any prescription cost follows the active Rx and Prescription Benefits program. The current partner materials describe about 70 acute medications at $0 at participating pharmacies; which medication and pharmacy qualify depends on the active program. A telemedicine visit does not itself include labs, imaging, specialist services, procedures, or an in-person follow-up if one is needed.

For ongoing primary care or emotional support

Virtual Primary Care offers access to a dedicated physician relationship, ongoing virtual follow-up, an annual virtual wellness visit, and support for chronic-care follow-up and medication management when appropriate for virtual care. Its current bundled tier requires Rx and Prescription Benefits, Zero Copay Telemedicine, and Mental Health and Counseling to remain active.

When Mental Health and Counseling is active, it can offer supportive counseling, follow-up when available, crisis support, and referrals to appropriate resources. Counseling does not automatically include psychiatry, inpatient behavioral health, emergency psychiatric care, residential substance-use treatment, neuropsychological testing, or medication costs. Ask what is included in your active option if you need a particular type of support.

Choose in-person care near Baltimore when you need it

When symptoms or a clinician’s recommendation call for an in-person visit, start by checking the Baltimore clinic listing. Fairfield Community Health Center is also listed in Lancaster, with primary care, pediatric, women’s, and behavioral health services, an in-house pharmacy, and an income-based sliding fee scale. Contact the center to confirm which services are currently available, whether you qualify for the sliding fee, and your expected charges.

For countywide public-health needs, Fairfield County Health Department lists nursing, immunizations, WIC, and health-information resources. Its main office is in Lancaster; call 740-652-2800 to ask where a service is offered, whether an appointment is needed, and whether fees apply. Immunizations require appointments; the department lists 740-652-2802 for arranging one. Confirm current locations and payment details when you call.

For urgent in-person care, Fairfield Medical Urgent Care is listed at 1155 E. Main St. in Lancaster; call 740-687-CARE (2273) to check current hours, availability, and expected charges. Adena Fairfield Medical Center in Lancaster lists hospital emergency services. For an emergency, seek emergency care rather than using a routine telemedicine or membership workflow.

You can choose a provider for care that requires an office visit, lab, imaging, specialist, or hospital. Before non-emergency care, check appointment availability and ask the provider for an estimate. Confirm any relevant participation directly with both the provider and the applicable coverage or payment source; a directory listing alone does not establish your price or access.

Bring confusing bills to SakeOf advocacy

When a bill is difficult to understand or seems high, Full Service advocacy can help with bill verification, fair-price review, and negotiation support. Submit complete itemized bills and requested documentation promptly, and contact SakeOf in advance for planned higher-cost care when reasonably possible. Keeping membership current and funding required asks are part of member responsibilities.

Price review is useful because a provider’s listed service or general charge does not tell you what you personally owe. Ask the provider for an estimate before planned care, then use SakeOf advocacy to help review the bill and understand the next steps. The amount you ultimately pay depends on the service, provider, applicable program rules, and any relevant payment arrangements.

Understand support for larger eligible expenses

For a larger eligible medical event, Full Service combines the applicable member commitment with voluntary community funding for eligible expenses. Community funding is not automatic: eligibility and how an expense is handled depend on documentation, review, and the Program Guide. Keep bills and records, respond to requests, and contact SakeOf before planned higher-cost care when reasonably possible.

If maternity care is relevant, the maternity community-sharing feature is available only when offered and selected. It adds $18 per month and requires at least 12 months of continuous active membership with maternity selected and current before conception. The member responsibility is $5,000 per eligible pregnancy, with community-sharing limits of up to $25,000 per eligible pregnancy after that responsibility. The benefit period is pregnancy through six weeks postpartum for pregnancy-related care. Review the Program Guide for eligibility and other rules before planning around this feature.

Take a useful next step

• Need quick guidance? Check whether Zero Copay Telemedicine is selected and active, and use it only for an appropriate non-emergency concern.
• Looking for local in-person care? Call the Baltimore clinic listing or a Lancaster resource first to confirm location, services, appointments, and charges.
• Want to understand your options? Use the SakeOf calculator and Savings Guide, then compare the services and responsibilities of membership options.
• Have a provider or bill question? Use provider search or ask Jordan for help finding the right next step; for a planned larger expense, contact SakeOf in advance when possible.