A different way to healthcare in Charleston

Start with the care you need

SakeOf is a healthcare membership designed to make care easier to organize and understand. Rather than beginning with a maze of billing rules, start with your immediate need: a new symptom, a prescription, ongoing primary care, an in-person service, or help with a bill. Your next step can be a direct-service option, a local provider, or SakeOf support, depending on what you need and which membership features are active.

That’s a practical fit for Charleston, where care may mean connecting virtually for an appropriate everyday concern, visiting a clinic, or arranging hospital-based services. SakeOf helps bring the pieces together while leaving you in control of provider choice.

Use everyday care options when they fit

If you have an acute concern that is appropriate for virtual care, active Zero Copay Telemedicine provides 24/7 access to medically appropriate consultations with board-certified physicians licensed in your state. It can be a convenient first step for guidance. For an emergency, seek emergency care rather than using a routine telemedicine workflow.

When a clinician prescribes a medication, active Rx and Prescription Benefits may provide listed acute medications at $0 when program, prescribing, and participating-pharmacy requirements are met. The current formulary—not the general benefit description—determines whether a specific medication qualifies. Check the current pharmacy tool before filling; non-formulary and ongoing maintenance medicines may have separate costs.

Active Mental Health and Counseling provides unlimited on-demand telephonic counseling through the service partner, with up to three face-to-face consultations per incident when arranged and available. If you want a continuing relationship for routine care, optional Virtual Primary Care adds a dedicated physician relationship, an annual virtual wellness visit, health-risk assessment, and follow-up or medication-management support when appropriate for virtual care. Virtual Primary Care requires active Rx, telemedicine, and counseling features.

Choose local in-person care in Charleston

Some needs call for an in-person visit, lab, X-ray, imaging, specialist, or hospital service. Southern West Virginia Health System lists its Sand Plant Road site in Kanawha County with family medicine, pediatric care, walk-in and same-day care, laboratory, and X-ray services. It also lists Alum Creek Pharmacy at that site. Confirm that the service you need is available, whether you need an appointment, current hours, pricing, and payment arrangements before traveling.

For a public-health resource in the ZIP code, the Kanawha-Charleston Health Department is at 108 Lee Street E, Charleston, WV 25301, and lists its phone as 304-344-5243. Call to check whether it offers the service you need and verify its current hours before visiting.

Charleston also has CAMC hospital and outpatient locations in or near 25301. If you are considering a hospital service, ask for a service-specific estimate and clarify which facility and professional charges it includes. CAMC publishes standard-charge and shoppable-service information, but its posted standard charges and estimator are not patient-specific out-of-pocket totals and may omit separately billed professional services. For estimate questions, CAMC lists Patient Financial Services at 304-388-7530.

Provider choice remains part of the process: contact the location you prefer and verify its services, availability, pricing, and payment arrangements directly. Labs, imaging, in-person follow-up, specialist visits, and other provider charges may be separate from virtual services or prescription benefits.

Get help when a bill is hard to understand

When a bill seems confusing or unusually high, SakeOf’s Full Service support can help members review bills, verify charges, assess fair pricing, and seek negotiation support. Gather the itemized bill, any estimate, and related provider documents so the details are available for review. This support is a way to get help examining a bill; it does not promise a particular price or outcome.

For a larger eligible medical event, the applicable member commitment and program rules determine how the event is handled. Voluntary community funding may be available for larger eligible events. Eligibility and any sharing depend on the applicable program, documentation, and review—not simply on the size of a bill. Review the Savings Guide or ask Jordan how the process works for your situation.

Explore options for other household needs

Membership options can extend beyond routine acute care. Depending on what you select and keep active, options include maternity care, dental and vision discounts, chiropractic and acupuncture, physical and occupational therapy, and durable medical equipment. Each option has its own program terms, so check what applies before arranging a service.

West Virginia residents can also use WV PATH to screen for and apply for programs including Medicaid and WVCHIP. Eligibility and benefits vary; the state Bureau for Medical Services provides Medicaid member resources such as information about managed care, transportation, and renewals.

Take your next step

• For a care need today: Identify whether virtual care or a local in-person visit is appropriate, and confirm availability before making plans.
• For a local visit: Contact the health department, Sand Plant Road site, or chosen hospital or clinic to confirm services, hours, and costs.
• For a price question: Request a service-specific estimate and ask which facility and professional charges are included.
• For a SakeOf overview: Use the calculator and Savings Guide, search for a provider, or ask Jordan about membership options and program steps.