A different way to healthcare in Benton

Start with the care you need

SakeOf gives members a way to approach healthcare through membership services, advocacy, fair-price review, voluntary community sharing, and optional direct-service or discount features selected during enrollment. Rather than begin with a billing question, start by asking what kind of care you need: help with a common illness, a prescription, ongoing primary care, an in-person visit, or support understanding a bill.

For a common, non-emergency concern that is appropriate for a remote visit, Zero Copay Telemedicine may be a low-friction first step when selected and active. The service is intended for common non-emergency illnesses and symptoms. Clinical appropriateness, provider availability, technology, state law, and prescribing rules still apply. If the clinician recommends a lab, imaging, a procedure, or an in-person follow-up, those services are separate care needs to arrange with a provider.

For an emergency, seek emergency care. Telemedicine and routine membership processes are not emergency-care pathways.

Build an everyday-care routine around active options

SakeOf’s everyday-care features can work together, but they depend on the options you select and keep active. Zero Copay Telemedicine requires Rx and Prescription Benefits. Mental Health and Counseling requires those benefits plus Zero Copay Telemedicine. Virtual Primary Care requires all three earlier features as part of the current bundled service tier.

When active, Virtual Primary Care provides virtual primary-care access through the current service partner, a dedicated physician relationship with ongoing virtual follow-up support, an annual virtual wellness visit, and chronic-care follow-up and medication-management support when clinically appropriate for virtual care. It adds $15 per month. Confirm the current service details and your selected features before relying on them.

Prescription benefits are designed primarily for medications commonly prescribed for acute conditions. A listed medication may be available at $0 when the participating-pharmacy process and prescribing and dispensing requirements are met. Check the current formulary and pharmacy tool before filling a prescription: non-formulary medications may have a negotiated or discount price, but they are not automatically $0 or eligible for community sharing. Medication costs outside an active program may remain separate.

Mental Health and Counseling is an option for counseling support when selected and active. Psychiatry, inpatient or emergency psychiatric care, neuropsychological testing, residential substance-use treatment, and medication costs are not included just because counseling is active. Check your membership details for what applies to your situation.

Use Benton care when an in-person visit makes sense

Benton Family Health Care Center, operated by Ocoee Regional Health Corporation, lists primary care, behavioral health, and laboratory and diagnostic services. Its listed address is 6784 Hwy 411, Benton, TN 37307, and its phone number is (423) 338-2831. Call before traveling to confirm hours, current services, appointment availability, coverage participation, and expected cost.

The clinic says a sliding-fee discount is available to those who qualify. Ask what information is needed to check eligibility and request a current estimate for the specific service you need. A listed service or discount does not establish your personal price, and labs or other services may have separate charges.

The Polk County Health Department’s Benton office is listed at 2279 Parksville Road, Benton, TN 37307, phone (423) 338-4533, with listed hours of 8:00 a.m.–4:30 p.m. Call to verify current hours, services, and any fees before visiting. The state directory also lists a county health department office in Copperhill; confirm its current details directly. ^www.tn.gov

Keep provider choice central: when a virtual visit points to in-person care, call the provider you want to use and confirm the service, appointment, participation, and price. Older listings can be misleading: Copper Basin Medical Center closed in 2017, so do not treat historical directory entries as evidence of a currently operating facility.

Get help making sense of a bill

With Full Service, SakeOf’s advocacy and fair-price review can help members work through healthcare billing questions. The membership model also includes voluntary community sharing for eligible expenses under program rules. If a bill looks confusing or high, gather the itemized bill and contact SakeOf to understand the review process and what documentation may be needed.

An itemized bill is required for submissions and should include service dates, provider information, and CPT or HCPCS codes when available. SakeOf may request medical records, clinical notes, diagnosis or procedure details, billing records, or a signed release to verify eligibility, medical necessity, and fair pricing. Submit complete documents within six months of the service date. Send balance bills, denials, or payment demands within 10 days of receiving them.

For planned higher-cost care, contact SakeOf in advance when reasonably possible. Ask the provider for a service-specific estimate too; a posted price or general service description cannot determine your individual final cost. Keep your membership active, maintain a valid payment method, and meet the applicable member commitment or feature-specific responsibility.

Understand support for larger eligible events

For a larger medical event, Full Service combines member advocacy and fair-price review with voluntary community funding for eligible events. An applicable member commitment is part of the process, and eligibility and documentation are assessed under the Program Guide. Voluntary sharing is not guaranteed, so do not treat a general description as confirmation that a particular expense qualifies.

Before planned care, ask the provider for an estimate and contact SakeOf in advance when reasonably possible. Keep records of the proposed service and bills, and follow the submission deadlines. This creates a clearer path to understand the price, organize documentation, and learn what membership rules apply before costs become harder to sort out.

Choose a next step for your household

Depending on the membership options available and selected, households can also explore features such as maternity, dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment. Check the current membership materials for availability, eligibility, costs, and program rules before planning care around any option.

• For an immediate non-emergency concern, check whether telemedicine is active and appropriate.
• For in-person care in Benton, call the clinic or health department to verify services, hours, appointment availability, and cost.
• For an ongoing virtual primary-care relationship, review the feature dependencies and monthly adjustment.
• For a bill or planned higher-cost service, use SakeOf’s Savings Guide or contact SakeOf at 800-212-5920.
• Use the calculator to compare membership options, then use provider search or Jordan for help choosing your next step.

If you are checking public coverage options, TennCare provides eligibility and application information, and TennCare Connect supports applications and case management. Eligibility depends on the relevant program criteria, not ZIP code alone. ^{www.tn.govwww.tn.govwww.tn.gov}