A different way to healthcare in Antioch

Start with the care you need—not a billing maze

SakeOf is a healthcare membership built around a more direct way to approach care and its costs. Members can consider everyday-care options, choose providers when in-person services are needed, and turn to advocacy when a bill or estimate is hard to make sense of.

For a new, non-emergency concern, begin with the least complicated appropriate route available to you. If a clinician recommends an office visit, lab, imaging, specialist, or other service, you can choose where to seek it. Before scheduled care, confirm the provider’s current availability and ask for a service-specific estimate; facility and clinician charges may be separate.

For a medical emergency, call 911 or go to an emergency department. Do not delay emergency care to follow a routine membership process.

Use everyday-care options when they fit

For an urgent question

When selected and active, Zero Copay Telemedicine provides eligible urgent-care consultations by phone or video at $0 to the member, with medically appropriate consultations available without a visit limit. Access depends on state licensing and the service partner’s availability. This is for appropriate urgent-care needs, not emergencies.

For a prescription

When active, Rx and Prescription Benefits may provide listed acute medications at $0 when the program’s pharmacy, prescription, and dispensing requirements are met. The current formulary determines which medicines qualify; a medication not on it is not automatically $0. Check the current pharmacy tool before filling a prescription. Labs, imaging, an in-person follow-up, or a non-formulary medicine may involve separate costs.

For ongoing or behavioral-health needs

Review the current membership options to see which services are active for you. Counseling, when included through an active feature, does not by itself establish that psychiatry, medication, or other behavioral-health services are included. Virtual Primary Care and other options should likewise be checked in the current membership details rather than assumed to be active or included.

Choose in-person care around Antioch

When a clinician recommends in-person care, you can compare available local providers and choose where to go. TriStar’s locations directory lists CareNow Urgent Care – Antioch at 5304 Cane Ridge Road, Nashville, TN 37013; confirm current hours, services, and participation directly before traveling. ^www.tn.gov

TriStar also lists Century Farms ER at 2127 Century Farms Parkway, Antioch, TN 37013, with emergency services available 24 hours. Confirm facility details directly; call 911 for an emergency. An emergency department and an urgent-care clinic can have different billing structures, so ask what charges may apply when it is safe and practical to do so. ^www.tn.gov

For county-level public health services, Metro Public Health Department lists preventive health centers at Lentz, East, and Woodbine and recommends calling to schedule; walk-in availability depends on staffing. Its mobile services operate across Davidson County, but check the current schedule and services before making plans. These are county resources, not a guarantee of a service or appointment at a particular ZIP code. ^www.tn.gov

Before scheduled care, ask the facility for an estimate for the specific service and check whether clinicians, tests, imaging, or other services could generate separate charges. If you have another payer, confirm participation and expected patient responsibility with both the provider and payer. Posted prices and quality comparisons can help with research, but do not establish your final bill.

Bring confusing bills to SakeOf advocacy

When a bill is unclear or seems out of line, Full Service advocacy can help with bill verification, fair-price review, and negotiation support. That gives you a path to ask questions and get support understanding a charge rather than treating the first number as the final word.

Keep the itemized bill and any supporting records. SakeOf may request service dates, billing codes when available, provider details, clinical notes, or other documentation to review eligibility, medical necessity, and fair pricing. Submit complete documents within six months of the service date; submit a balance bill, denial, or payment demand within 10 days of receiving it.

For planned higher-cost care, contact SakeOf in advance when reasonably possible. This can help you understand what information may be needed and how the program’s review works. Keep membership active, meet the applicable member commitment, and respond promptly to documentation requests.

Understand support for larger eligible events

For larger eligible medical events, voluntary community funding may be available under the program’s rules after the applicable member commitment. Eligibility is not automatic: the membership must be active, the event must meet program requirements, and the requested documentation may be reviewed. Contact SakeOf before planned higher-cost care when reasonably possible so you can understand the process before services begin.

Eligibility review can consider an illness, injury, symptom, diagnosis, or treatment that existed, was known, or had prompted recommended or received care during the 24 months before membership began. A formal diagnosis is not required for a symptom to be considered. Final decisions depend on documentation, clinical review, and the Program Guide.

Check household options and take a next step

If you are considering a specific household need—such as maternity, counseling, dental or vision discounts, chiropractic or acupuncture, PT or OT, or durable medical equipment—check the current membership materials to see whether an applicable option exists and whether it is selected, active, and eligible. The available SakeOf information here does not establish the details of every option, so do not assume a service or expense is included.

Tennessee residents can review TennCare eligibility and application information through the state program. Eligibility depends on the coverage group and applicable criteria, not ZIP code alone. TennCare Connect provides an online route to apply, check application status, report changes, and manage case information. ^{www.tn.govwww.tn.gov}

• Use the calculator to explore membership costs and options.
• Read the Savings Guide for a practical overview of how the model works.
• Use provider search and call a local provider to verify hours, services, participation, and estimates.
• Ask Jordan a question or review membership options before enrolling.