A different way to healthcare in Cleveland

Start with the care you need

SakeOf is a healthcare membership designed to make care decisions more direct. Begin with the practical question: what care do I need, and what is a useful next step? Depending on the features you select and their rules, your membership may offer everyday-care options, access to counseling or prescription services, and support navigating bills. For in-person care, you choose a provider and confirm the service, availability, and charges with them.

For a new routine concern, consider whether active Zero Copay Telemedicine is appropriate. For ongoing primary-care needs, check whether Virtual Primary Care is selected and active. When an exam, lab, scan, specialist, or hospital service is needed, identify a local provider and ask about the specific service and expected charges. Seek emergency care for an emergency.

Make everyday care more straightforward

Selected, active Zero Copay Telemedicine can be a convenient starting point for a routine concern when telemedicine is appropriate. Virtual Primary Care may support ongoing primary-care needs when that option is active. A virtual visit does not automatically include a separate in-person exam, lab, imaging service, or specialist appointment; plan for those needs with the provider directly.

The optional Rx and Prescription Benefits program has a current formulary of approximately 70 commonly prescribed acute medications. A listed medication may be available at $0 when program requirements are met and it is clinically appropriate and legally prescribed. The program adds $10 per month. Check the current formulary and terms before filling a prescription; medications outside the formulary and other pharmacy expenses may be separate.

Mental Health and Counseling may include an initial problem assessment, supportive counseling, follow-up with the original counselor when available, crisis support, and referral to other resources when more care is needed. Psychiatry and medication costs are separate unless another active benefit or program expressly includes them. Features apply when selected and active, subject to eligibility and program rules.

Choose local in-person care with useful details in hand

When virtual care is not the right fit, you can choose a local provider for an appointment, test, or procedure. Cleveland Clinic’s official location directory is one starting point for searching Cleveland-area locations and services. Contact the specific location to confirm it offers the service you need and ask about current appointment access. ^{my.clevelandclinic.org}

Before planned care, ask which clinicians and facilities will be involved, what the service is expected to cost, and whether separate professional or facility bills may follow. Request a good-faith estimate when applicable. A directory helps you find a potential starting point; the provider can confirm its current services and charges.

Cleveland also has city-operated public-health health centers. The City of Cleveland’s health-center page lists locations, services, hours, and appointment contacts; check the current details with the center before making plans. Citywide information does not establish availability for a particular ZIP code or appointment. Cuyahoga County offers information about Medicaid application routes and advises residents to call 211 for free or low-cost clinic referrals. Those are countywide starting points, so confirm services, eligibility, appointment requirements, and charges with the relevant office or clinic.

Get help understanding a medical bill

If a bill is confusing or unexpectedly high, SakeOf Full Service can help members with advocacy, bill verification, fair-price review, and negotiation support. This gives you a place to bring questions about the bill and understand what options may be available, without assuming a bill is wrong or promising a particular result.

Keep an itemized bill with service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, diagnosis or procedure details, billing documents, or a signed release to review a submission. Submit complete documents within six months of the service date. Submit a balance bill, denial, or payment demand within 10 days of receiving it. Contact SakeOf in advance for planned higher-cost care when reasonably possible.

Plan for larger eligible needs

For a larger eligible medical event, the applicable member commitment is part of your responsibility. Voluntary community funding may be available for eligible expenses under program rules, but it is not guaranteed. Keeping your membership current, funding required asks, and promptly providing requested bills and records supports the review process.

For scheduled higher-cost care, contact SakeOf in advance when reasonably possible and ask the provider about expected charges and documentation. The provider can explain its charges and estimates; SakeOf can explain the process for submitting an eligible event and the applicable member responsibility.

Explore membership options and take your next step

Depending on what is offered and selected, membership options may also include maternity, dental and vision discounts, chiropractic or acupuncture, PT/OT, and durable medical equipment. Optional features must be active, and their terms determine eligibility. For maternity, pregnancy must begin after the continuous 12-month waiting period is complete; adding or restoring the feature after conception does not make that pregnancy eligible.

• Use the calculator to explore membership choices and costs.
• Read the Savings Guide to understand how the model works.
• Use provider search to find a starting point, then confirm services, access, and charges directly.
• Ask Jordan a question about a care path or membership option.
• Review available membership options and choose features that fit your needs.