A different way to healthcare in Washington

Start with the care you need

SakeOf is a healthcare membership designed to make the care process more direct: choose an appropriate starting point, decide where you want to receive care, and use membership features and support that fit the situation. Members choose SakeOf for a more hands-on approach to care and costs than an insurance-first experience.

For a common, non-emergency illness or symptom, an active Zero Copay Telemedicine option can provide access to urgent-care consultations by phone or video for $0 per eligible consultation. It requires active Rx and Prescription Benefits. Clinician availability, state licensing, technology, and clinical judgment still shape what can be handled remotely. If symptoms may be an emergency, seek emergency care.

Telemedicine can be a convenient first step, but it does not include labs, imaging, procedures, specialist care, or an in-person follow-up just because a clinician recommends one. If the next step is in person, you can choose a provider and confirm the service and payment details before scheduling.

Build an everyday-care routine that works for you

When selected and active, SakeOf’s Rx and Prescription Benefits can help with certain medications through its participating-pharmacy process. Formulary medications that meet program requirements may be available at $0; the current formulary and pharmacy rules determine whether a particular medication qualifies. Other medications may have a negotiated or discount price, but are not automatically $0 or eligible for community sharing.

If you need help with ongoing care, Virtual Primary Care may be an option when selected and active. Check the current membership materials for how to access it and what services it includes. A virtual visit may help you plan a next step, but testing, specialist visits, and in-person care may need to happen separately.

Mental Health and Counseling is another option to review when selecting membership features. Its availability and terms depend on the active program. Psychiatry, inpatient behavioral health, emergency psychiatric care, and medication costs are separate unless another active benefit expressly includes them.

Choose in-person care in the District

For a clinic, hospital, laboratory, home health agency, nursing home, hospice facility, or ambulatory surgical center, DC Health’s facility resources can help you find directories and licensing or inspection information. The directories are Districtwide, not a guarantee of a nearby appointment or of a facility’s current services. ^{dchealth.dc.gov}

Use the directory to identify facilities by type, then call to confirm the exact address, service, appointment availability, and payment accepted. If you need a lab, imaging, a specialist, or another follow-up after a virtual visit, ask the ordering clinician and the facility what is needed and what the charge will be. SakeOf does not restrict you to a local network; check how your chosen provider’s bill may be handled under your membership before care when possible.

If you use DC Medicaid, its provider portal offers a directory, and the District advises members to confirm participation with the provider. Check both the provider and your plan or program about participation and covered services before scheduling. ^dhcf.dc.gov For Medicare facility comparisons, CMS Care Compare is a separate resource; it does not establish real-time appointment access. ^{www.medicare.gov}

Get help when a bill is hard to understand

When a bill seems confusing or unusually high, SakeOf’s Full Service support can help with bill review, verification, fair-price review, and negotiation support. This gives you a practical next step: gather the itemized bill and contact SakeOf before treating the first amount as the final word. Support is subject to membership terms and review; it does not guarantee a particular reduction or payment.

An itemized bill should show service dates, provider information, and CPT or HCPCS codes when available. SakeOf may request clinical notes, records, diagnosis or procedure details, billing documents, or a signed release to review eligibility, medical necessity, and fair pricing. Submit complete records within six months of the service date. Send balance bills, denials, or payment demands within 10 days of receiving them.

Understand support for a larger eligible event

For a larger eligible medical event, the process can include documentation review, a fair-price assessment, the applicable member commitment, and voluntary community funding for eligible expenses. The standard event commitment is $500 when applicable; feature-specific rules can differ. The program guide and review determine eligibility and the amount that may be considered, so contact SakeOf in advance for planned higher-cost care when reasonably possible.

Keep membership active, submit complete documents promptly, and fund required asks. Community funding is voluntary, and an expense is not guaranteed to qualify or receive a particular amount. These steps help you understand what the program can consider before costs become harder to sort out.

Check options for household needs, then take a next step

If maternity is relevant, review the maternity feature before planning care: pregnancy must begin after its continuous 12-month waiting period, and eligible expenses are subject to the program limit and rules. Dental and vision options provide discounts through participating providers, with the member paying the provider directly; discounts vary and routine bills are not community-shared.

Chiropractic and acupuncture may be considered for an active symptom, injury, or condition when provided by an appropriately licensed practitioner. Their combined limit is eight visits and $240 annually across the enrolled membership, with sharing limited to the lesser of the approved fair-price amount or $30 per eligible visit. Eligible PT/OT has a shared annual limit of 12 visits and $780, with a $35 feature-specific member responsibility per eligible visit. These options apply only when active and are subject to their rules.

• Use the calculator and Savings Guide to explore membership features and costs.
• Search DC Health facility directories for a facility type, then call to verify services, access, and payment.
• For a bill, gather the itemized statement and send time-sensitive demands or denials promptly.
• Ask Jordan or review membership options if you want help deciding which features to explore.