A different way to healthcare in Flagstaff

Start with the care you need

SakeOf is a healthcare membership built around a practical sequence: identify the care you need, choose an appropriate option, and understand how the expense will be handled. This can offer a more direct alternative to an insurance-first healthcare experience by combining everyday-care options, provider choice, bill review, and potential community help for larger eligible needs.

Start with the calculator to explore membership options and the Savings Guide to understand how the model works. Ask Jordan or review your membership options to see which features are active for you. A feature applies only while selected and active; turning one on later does not create retroactive eligibility for an earlier event, symptom, service, prescription, or course of treatment.

Use active options for everyday care

When Zero Copay Telemedicine is active and the required Rx and Prescription Benefits option remains active, members can access medically appropriate, non-emergency urgent-care consultations by phone or video at $0 per eligible consultation. Access is available 24/7 where state licensing and the service partner permit. Consultations are unlimited while the feature is active, subject to clinical appropriateness, provider availability, technology, state law, and program rules. Emergencies need emergency care; telemedicine does not include labs, imaging, procedures, specialty care, or an in-person follow-up simply because a clinician recommends them.

When the Rx and Prescription Benefits option is active, its current formulary includes approximately 70 commonly prescribed acute medications. Listed medications are available at $0 when the participating-pharmacy process and prescribing and dispensing requirements are met. The service partner reports more than 67,000 participating pharmacy locations nationwide. Check the current pharmacy tool before filling a prescription: the formulary decides whether a specific medication is included, and non-formulary prescriptions may have a cost. A telemedicine visit does not make every prescription free.

Mental Health and Counseling and Virtual Primary Care may also be options to explore if offered in your membership and selected and active. Check your membership options for current availability and terms. For any service, confirm what it includes and ask the provider about expected charges before arranging care.

Choose local care for in-person needs

When you need an examination, ongoing primary care, testing, or another in-person service, you can choose a provider that fits your needs. Northern Arizona Healthcare lists a Flagstaff primary-care clinic at 1895 N. Jasper Dr., Suite 3, Flagstaff, AZ 86001, phone 928-913-8800, with published weekday hours of 7 a.m. to 6 p.m. Call to confirm that the clinic offers the service you need, appointment availability, and expected charges.

The Coconino County Health and Human Services Health and Wellness Clinic in Flagstaff lists clinical, preventive, immunization, and sexual-health services. The county reports sliding-scale fees and acceptance of most coverage, including AHCCCS. Call ahead to ask whether your specific service is available, whether an appointment is required, and how fees are determined. AHCCCS members should verify participation with their specific plan and the provider rather than relying on general enrollment status.

Flagstaff Medical Center is a local hospital resource. Northern Arizona Healthcare offers an online estimate tool for scheduled hospital services, but estimates exclude clinic and separately billed provider costs. Ask what the estimate includes and what other charges may apply to the service you are planning. Flagstaff also has a VA outpatient clinic for people who meet VA eligibility and enrollment requirements; confirm services and appointments with the clinic. NAU Campus Health Services is for students, faculty, staff, and eligible dependents age 16 and older, not the general public.

For Arizona provider searches, the AHCCCS directory supports searches by provider type, specialty, and location. Confirm participation with your specific plan and the provider. ^{www.azahcccs.gov}

Get help reviewing bills and fair pricing

SakeOf reviews bills for eligibility, medical necessity, documentation, and price fairness, and may negotiate or reprice a bill. This advocacy can help clarify a charge and identify whether pricing is reasonable under the program review. For planned higher-cost care, contact SakeOf in advance when reasonably possible. If a price appears unreasonable, eligibility may depend on completing negotiation first.

Keep an itemized bill with service dates, provider information, and CPT or HCPCS codes when available. SakeOf may also request clinical notes, medical records, diagnosis or procedure details, billing records, provider documentation, or a signed release. Submit complete documents within six months of the service date. Send a balance bill, denial, or payment demand within 10 days of receiving it.

Understand support for larger eligible needs

For a larger eligible event, the applicable member commitment, active membership, and program review matter. Members are responsible for keeping membership current, funding required asks, paying the applicable member commitment or feature-specific responsibility, and providing requested documents. Voluntary community funding may be available for eligible expenses under program rules; it is not automatic and does not guarantee a particular outcome.

An expense paid or discounted through an optional feature cannot also be counted as a separate sharing request for the same charge unless SakeOf expressly approves an eligible remaining balance. If maternity support may matter to your household, review the option early: pregnancy must begin after the continuous 12-month maternity waiting period is complete. Adding or restoring the option after conception does not make that pregnancy eligible. Newborn enrollment and other maternity terms also apply.

Choose your next step

• For a common urgent-care concern: Check whether Zero Copay Telemedicine and the required Rx option are active and whether phone or video care is appropriate.
• For a prescription: Check the current formulary and participating-pharmacy process before filling it.
• For ongoing or in-person care: Call a Flagstaff provider to confirm services, appointments, and charges; use provider search to explore options.
• For planned hospital care: Request a service-specific estimate, clarify which charges it includes, and contact SakeOf early when reasonably possible.
• For a substantial bill or major event: Gather itemized records, check the applicable member commitment and active options, and contact SakeOf about review and possible community support.

Dental and vision discounts, chiropractic or acupuncture, physical or occupational therapy, and durable medical equipment may be relevant options to explore. Check the calculator or membership options to see what is currently offered and active for you, then use the Savings Guide or ask Jordan for help choosing a next step.